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ITS Maintenance on Dec 1-2, 2018

ITS Maintenance Window on Dec 1-2, 2018

The following maintenance work will be carried out on Dec 1-2, 2018 (this Saturday and Sunday) and the services to be affected include:



Maintenance on

Service to be affected

Dec 1, 2018

3:00 pm - 5:00 pm

Server supporting Software Asset Management System

Software Asset Management System will be suspended.

Dec 2, 2018

8:00 am - 11:00 am

Internet firewalls supporting Human Capital Management System (HCMS) and Student Information System (SIS) for firmware upgrade

All applications supported by HCMS and SIS and access to HKU Portal will be affected by two 2-minute interruptions.

8:00 am - noon

Servers supporting Computer Aided Facilities Management (CAFM) System

CAFM services will be suspended.

Noon - 2:00 pm

Servers supporting Data Leakage Prevention (DLP) software

DLP software download service will be suspended.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.