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ITS Maintenance on Jan 5-6, 2019


The following maintenance work will be carried out on Jan 5-6, 2019 (this Saturday and Sunday) and the services to be affected include:



Maintenance on

Service to be affected

Jan 5, 2019

1:00 pm - 5:00 pm

ServiceNow system for version upgrade

ITS self-reporting system and eForm system (https://itsnow.hku.hk) will experience slow performance during the maintenance period.

Jan 6, 2019

Midnight (00:00) - 8:00 am

Turnitin anti-plagarism system

Access to Turnitin by teachers and students from the central Moodle system will be suspended.

8:00 am - noon

Servers supporting Moodle and Panopto for OS patch update

Access to Moodle (including the My eLearning tab of HKU Portal), archived Moodle courses, Panopto and Tutorial Sign-up app will be suspended.

9:00 am - noon

Servers supporting various applications for OS patch update

The following services will be suspended:

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.