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ITS Maintenance on Apr 6-7, 2019

ITS Maintenance Window on Aug 6-7, 2019

The following maintenance work will be carried out on Apr 6-7, 2019 (this Saturday and Sunday) and the major services to be affected include:

  1. e-Portfolio System: Sun 8:00 am - 10:00 am;
  2. Webmail (webmail.hku.hk): Sun 8:00 am - noon; and
  3. Network service in various areas of the campus: Sun 2:00 pm - 6:00 pm



Maintenance on

Service to be affected

Apr 6, 2019 (Sat)

7:00 pm - 11:00 pm

Server supporting Oracle Financials for system patching

Staff Reimbursement Claims and Financial Functions for Operational Staff (FFOS) will be suspended during the maintenance period.

10:00 pm - 11:59 pm

Adobe Connect server for system patching

The Adobe Connect web conferencing service will be suspended.

Apr 6-7, 2019 (Sat-Sun)

11:00 pm (Sat) - 2:00 am (Sun)

High definition video conferencing servers for OS patching

High definition multi-party conferencing service will be suspended.

Apr 7, 2019 (Sun)

8:00 am - 10:00 am

Servers supporting e-Portfolio System

Access to e-Portfolio System will experience a 15-minute interruption.

8:00 am - noon

Central email servers supporting webmail (webmail.hku.hk), gateway for outgoing email (mail7.hku.hk), graduate.hku.hk email service and HKU mailing lists (@listserv.hku.hk) for patch update

Each of the affected servers will experience an interruption of 10 minutes during the maintenance period.

11:00 am - 7:00 pm

Servers supporting Data Leakage Prevention (DLP) Project for server upgrade

Download of DLP software and login to DLP server will be suspended.

2:00 pm - 6:00 pm

Network equipment in various areas of the campus for firmware upgrade

Network service in the following areas may experience an interruption of 5-10 minutes during the maintenance period:

  • Chow Yei Ching Building
  • James Hsioung Lee Sciences Building
  • T. T. Tsui Building
  • Knowles Building
  • Run Run Shaw Building
  • Central Plant Room
  • Chong Yuet Ming Physics Building
  • Pao Siu Loong Building
  • Meng Wah Complex
  • Chong Yuet Ming Chemistry Building
  • Haking Wong Building

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.