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ITS Maintenance on Jul 6-7, 2019

ITS Maintenance Window on Jul 6-7, 2019

The following maintenance work will be carried out on Jul 6-7, 2019 (this Saturday and Sunday) and the major services to be affected include:

  1. Network services supporting the campus network: Sun 8:00 am - 11:00 am; 
  2. Email service for HKU staff and students (@hku.hk and @connect.hku.hk) and graduates (@graduate.hku.hk) ; Sun 9:00 am - noon; and
  3. Human Capital Management System (HCMS) and Student Information System (SIS): Sun 10:00 am - 3:00 pm

Date

Time

Maintenance on

Service to be affected

Jul 6-7, 2019 (Sat-Sun) 10:00 pm (Sat) - 7:00 am (Sun) Convene Meeting System for system patching Convene Meeting System will be suspended.
10:00 pm (Sat) - 2:00 am (Sun) High definition video conferencing servers for OS patching High definition multi-party conferencing service will be suspended.
11:00 pm (Sat) - 6:00 am (Sun) Cisco IP phone server for firmware update All IP phones (3917-xxxx, 3910-2xxx and 3910-3xxx) will experience a few short interruptions.
Jul 7, 2019 (Sun) 8:00 am - 11:00 am Web application firewall There will be a 3-minute interruption to the network services supporting the campus network.
9:00 am - 5:00 pm Departmental web servers for OS patch update Each of the affected servers will experience a 30-minute interruption. (Note: The webmasters of these web servers had been informed separately of this maintenance.)
9:00 am - noon Server supporting spam filtering service for HKU staff and students (@hku.hk and @connect.hku.hk) and graduates (@graduate.hku.hk)  Affected HKU staff, students and graduates will not be able to check the spam quarantine email folder and receive new emails during the maintenance. 
10:00 am - 3:00 pm Central servers supporting Human Capital Management System (HCMS) and Student Information System (SIS) for OS patch update Access to HCMS and SIS will experience a few short interruptions during the maintenance period.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.