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ITS Maintenance on Aug 3-4, 2019

The following maintenance work will be carried out on Aug 3-4, 2019 (this Saturday and Sunday) and the services to be affected include:



Maintenance on

Service to be affected

Aug 3, 2019 (Sat) Midnight - 6:00 pm uPrint (central printing service) system upgrade The printing service and purchase of printing units supported in the Chi Wah Learning Commons, The Oval, The Curve and some faculty-based PC laboratories will be temporarily suspended during the maintenance period. The said services in the faculty-based PC laboratories will be resumed on Aug 5, 2019.
Aug 3-4, 2019 (Sat-Sun) 10:00 pm (Sat) - 7:00 am (Sun) Convene Meeting System for system patching Convene Meeting System will be suspended.
10:00 pm (Sat) - 2:00 am (Sun) High definition video conferencing servers for OS patching High definition multi-party conferencing service will be suspended.
11:00 pm (Sat) - 2:00 am (Sun) Adobe Connect server for system patching The Adobe Connect web conferencing service will be suspended.
Aug 4, 2019 (Sun) 9:00 am - noon Server supporting spam filtering service for OS update Affected HKU staff (using @hkucc1.hku.hk) and students (@connect.hku.hk) will not be able to check the spam quarantine email folder and send email via smtproam.hku.hk.
10:00 am - 6:00 pm eduroam WiFi Service eduroam WiFi service will be suspended.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.