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ITS Maintenance on June 6, 2021

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The following maintenance works will be carried out on June 6, 2021 (Sunday) and the major services to be affected are:

  1. 7:00 am – 9:00 am: Access to HKU Portal (for staff and students) and student email service (HKU Connect)
  2. 9:00 am – 3:00 pm: Access to HKU Portal for staff and all Human Capital Management System (HCMS) functions

Details of the maintenance works are tabulated below and please do not access these services during the affected periods:

Date

Time

Maintenance on

Service to be affected

June 6, 2021 (Sun) 7:00 am – 9:00 am Servers supporting applications running on hkuesd.hku.hk and extranet.hku.hk as well as central authentication service for OS patching Access to HKU Portal (for staff and students), student email service (HKU Connect), all applications using the central authentication service to login and HKU Cost Allocation Guideline (HKUCAG) will each be affected by an interruption of 10 minutes.
8:00 am – 10:00 am Video Streaming Server for OS patching There will be a 10-minute interruption in accessing the Video Streaming Server.
9:00 am – 3:00 pm HCMS for Disaster Recovery (DR) Drill
  1. Access to HKU Portal for staff will be suspended from 9:00 am to 10:00 am and noon to 2:00 pm.
  2. All functions supported by Human Capital Management System (HCMS) will be temporarily unavailable from 9:00 am to 3:00 pm.
3:00 pm – 8:00 pm HKU Convene Paperless Meeting System for system patching HKU Convene Paperless Meeting System will be suspended.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk/ and at the HKU App => Staff Corner or Student Corner => Service Suspension.