eForm Descriptions

(Head of Department ONLY)

For Head of Department to nominate delegate(s) for endorsing ITS applications on his/her behalf

(Staff Only)

Check-in/check-out the medium in ITS

(For Registry, FEO, EO, Graduate School, CEDARS and MIU ONLY)

Submit service requests in relation to the systems developed/supported by ITS

(Staff Only)

Request for file restore on central server/system – department application

(Staff / Student)

Request for file restore on central server/system – personal application

(Staff Only)

Apply/Revoke

1. submitter right and,
2. approver right

on eNotice System

(Staff Only)

Appy/revoke submitter right on Bulk Mail System

(For Data owner of the administrative system or the application programmer of ITS)

Restore data on administrative systems

(Staff Only)

For temporary use by persons affiliated with a department who are not eligible to apply for an HKU Staff/Student Card

(Staff Only)

For purchase of software licenses coordinated through ITS including

1) GeoTrust Quick SSL certificate
2) Microsoft Coplilot
3) Microsoft 365 A3 License
4) NVivo
5) SAS
6) SPSS (Home Use for Students)
7) VMware
8) Zoom Webinar/education license/large meeting option/rooms

(Staff Only)

Apply for

1. Video Streaming Server account and
2. Change of Video Streaming Server account password (applicable to accounts created before Mar 2020)

(Staff Only)

1. Request for Audio Visual Support Services and
2. On loan of audio visual equipment

(Staff Only)

Reserve Learning Space for events/activities

(Staff Only)

Register for using the Departmental Mailing List (Mailman)

(Staff Only)

Register for using auto-updated mailing lists to deliver emails to the University mail boxes of all applicable members of the sender department.

(Staff Only)

Apply for Fixed

1. Private IP adress (No Internet Access)
2. Private IP address (with outbound internet access) and
3. Public IP address

(Staff Only)

Application for

1. Register for domain name/update IP address of existing domain name
2. Application for sub-domain delegation (ns5.hku.hk/departmental DNS server)

(Staff Only)

Application for

1. Register for points/update IP address of existing network points
2. Application for relocation of network delegation (ns5.hku.hk/departmental DNS server)

(Staff Only)

Application for additional/relocation of

1. Fixed Data Port
2. WiFi AP

(Staff Only)

Application for

1. Telephone service from Hong Kong Telecommunications (direct line service) and
2. requst for following IP Phone services:
   
   1. New extension line installation
   2. Extension line termination
   3. Voicemail activation/cancellation
   4. Telephone feature update
   5. Analogue lines update
   6. Request for phone set
   7. Request for IPT sockets (for IP phone only)

(Staff Only)

For IP phone user to

1. Reset password of voicemail box
2. Reset password for Web Interface and Cisco Call Manager (CCM)
3. Change display name of IP phone

(Staff Only)

Apply for

1. New Wix website
2. Ongoing maintenance of Wix website
3. New WordPress website

(Staff Only)

For departments/faculties to set up a web-based general purpose booking system which provides easy management of booking facilities.

(Staff Only)

Apply for

1. VPC box (for staff)
2. Remote VPC access
3. VPC box (for RPG students)
4. Communal VPC
5. Central PC Management

(Staff Only)

For departments/faculties to to publish a new App to Apple Store and/or Google Play under “HKU” developer account

(Staff Only)

Apply/Revoke for the use of Attendance@HKU App in departmental classrooms/laboratories

(Staff Only)

Apply/Revoke for 1) submitter and 2) approver right on HKU Event Calendar

(Staff Only)

For department/faculties to register for using mobile payment for their own services

(Staff ONLY)

Apply/renew additional resources on

1. SharePoint Server
2. f1.hku.hk
3. Video Streaming Server

(Staff ONLY)

Apply for access to 1) intraweb.hku.hk and 2) HKU JETCO Payment APIs

(Staff ONLY)

Apply for departmental

1. Email
2. VPN 
3. WiFi account

(Staff ONLY)

1. Create new Shared Mailbox
2. Convert existing mailbox to Shared Mailbox
3. Change shared users list and persmission

(Student ONLY)

Apply for student society websites

(Student ONLY)

Apply for Student Society 1) Email, 2) VPN and 3) WiFi account

(Staff ONLY)

Apply for using one of the following authentication protocols as Single Sign On (SSO) authentication

1. OpenID Connect
2. Security Assertion Markup Language (SAML) version 2.0 Authentication Service
3. Central Authentication System (CAS)

(Staff / Student)

Reset password for 1) departmental account, 2) student society account, 3) SSQ WiFi account and 4) video streaming account

(Staff ONLY)

Apply/Revoke Proxy of

1. Staff Contact Data
2. Departmental IT Support
3. Department Administrator for Attendance@HKU
4. Department Administrator for DSCACS
5. Department Administrator for VPC Inventory System
6. View Proxy Administrator Assignment

(Staff ONLY)

Apply/Revoke Proxy of

1. TPG Online Application System
2. Student Enrollment
3. Marks Entry System
4. Undergraduate Course Selection
5. Transcript Data Entry
6. Transcript/Testimonial Application System
7. TTAS Administration
8. Academic Certificate Verification Platform
9. TOEFL Score Enquiry
10. RPG Course Maintenance
11. RPG Course Enquiry
12. Research Postgraduate System
13. RPG Online Viewing System (for Graduate School Admin User only)
14. Mainland Admission System

(Staff ONLY)

Apply/Revoke Proxy of

1. Submitter – Building Alteration Works System (BAW)
2. Reporting Officer (Approver) – Building Alteration Works System (BAW)
3. Event Support Request – Event Management System
4. Booking of University Vehicles – Fleet Management System
5. Charge Summary Report for Department – Fleet Management System
6. Standard Office Furniture Request – Furniture Management System
7. Departmental Rooms Information – Space Information System
8. Car Parking Space Reservation System/Parking Permit Application for Dept. Permit

(Staff ONLY)

Apply/Revoke Proxy for

1. Head/Dean rights for RIMS
2. Department administrator rights for RIMS

(Staff ONLY)

Apply/Revoke the right for a departmental course administrator on Moodle

(Staff ONLY)

Create/terminate/update administrative computer accounts (database/Oracle account) on the following development/production platforms

1. ESDDEV
2. HCMS
3. HKUAD
4. HKUAP
5. HKUESD
6. OFDB
7. SDB
8. SISDB
9. Test Portal
10. UISDBM

(Staff ONLY)

Reset password of the following administrative computer accounts

1. ESDDEV
2. HCMS
3. HKUAD
4. HKUAP
5. HKUESD
6. OFDB
7. SDB
8. SISDB
9. Test Portal
10. UISDBM

(Staff ONLY)

Additional Computing Resources for Administrative Computing Facilities

(Staff ONLY)

1) Transfer account Owner and 2) Terminate a Computer Account

(Staff ONLY)

Apply/Revoke Event Manager Account on HKUEMS

(Staff ONLY)

Extend HKU Email Services

(Staff ONLY)

Nominated a representative in

1. Coordination Group for Departmental PC/Network Support (PCNETCG)
2. Departmental Information Security Coordination Group

(For FEO, HRO and ITS ONLY)

Application for Administrative User Privileges on HCMS

(Staff ONLY)

Application for

1. Departmental SharePoint Workspace
2. Central File Sharing System (f1.hku.hk)
3. Email Group for Staff (GROUP-deptabbre-group)

(Student ONLY)

Apply for Panopto Student Account

(Professoriate Staff of Assistant Professor or above)

1) Apply for new PI group of HPC/AI/HTC services and 2) update existing PI groups

(Staff / Student)

Apply for 1) HPC2021 account and 2) access right of AI-Research System

(Staff / Student)

Additional Resources on HPC2021 and AI-Research System

(Staff Only)

All IT applications/systems developed by departments have to go through a vulnerability scanning test conducted by ITS before production run on HKU campus network