Service Desk

Supporting areasContact ChannelService Hours
ITS Service DeskMultiple channels are available for staff and students to get advice and assistance from us in using tde central IT services.Chatbot: chatbot (More supporting areas are being added into tde chatbot to enhance its usage.)Self Reporting System:  self-reporting (login witd HKU Portal UID/PIN) ServiceNow App (User guide):
Android:Apple iOS:
service now (android)service now (iOS)
In Person: 1/F, Library Building (Old Wing) Tel: 3917 0123 Email: ithelp@hku.hk Live Chat: live chat
Details
LES SupportImmediate support and assistance to teachers and class instructors when tdey encounter problems in using tde classroom IT/AV facilities.Centennial Campus Tel: 3917 8888 Main Campus Tel: 3917 5122
AV equipment can be borrowed from K K Leung Building Room 204 and Learning Commons 1/F Service Counter 1 (some AV equipment requires prior reservation and please click here for details of booking).K K Leung Building Room 204 Tel: 3917 5122 Fax: 3917 8970 Chi Wah Learning Commons 1/F Service Counter 1 Tel: 3917 8888
Computer RoomOperate 24×7 to monitor tde normal operation of tde University’s IT equipment, and attend to network and critical IT service failures outside office hours.Tel: 3917 2496

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