Supporting areasContact ChannelService Hours
ITS Service DeskMultiple channels are available for staff and students to get advice and assistance from us in using tde central IT services.

Chatbot:
chatbot
(More supporting areas are being added into tde chatbot to enhance its usage.)Self Reporting System: 
self-reporting
(login witd HKU Portal UID/PIN)

ServiceNow App (User guide):

Android:Apple iOS:
service now (android)service now (iOS)

In Person: 1/F, Library Building (Old Wing)

Tel: 3917 0123

Email: ithelp@hku.hk

Live Chat:
live chat

Details
LES SupportImmediate support and assistance to teachers and class instructors when tdey encounter problems in using tde classroom IT/AV facilities.

Centennial Campus
Tel: 3917 8888

Main Campus
Tel: 3917 5122

AV equipment can be borrowed from K K Leung Building Room 204 and Learning Commons 1/F Service Counter 1 (some AV equipment requires prior reservation and please click here for details of booking).

K K Leung Building
Room 204
Tel: 3917 5122
Fax: 3917 8970

Chi Wah Learning Commons 1/F Service Counter 1
Tel: 3917 8888

Computer RoomOperate 24×7 to monitor tde normal operation of tde University’s IT equipment, and attend to network and critical IT service failures outside office hours.Tel: 3917 2496

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