Onwards Oct 1, 2022, Microsoft will begin to permanently disable Basic Auth in all tenants. If you still accessing IMAP, POP and SMTP AUTH protocols in your email configuration or outdated mail applications, you might encounter problem in email access. Please switch to use one of the supported email apps, and re-configure your email app accordingly.
Supported Email Apps | |
Windows
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Mac OS
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iOS
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Android
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Linux Platforms
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Outlook for Windows
If you cannot access to your mailboxes using your email address and password, then you need to create a new Outlook profile or add the newly Exchange account.
If your exchange account is the primary account in your Outlook, create a new Outlook profile. (With Outlook 365, you can also manage your profile via File –> Account Settings –> Manage Profiles)
- Add additional accounts if necessary
- Remove the old profile and data files if necessary (e.g. you want to free up your local disk spaces).
If your exchange account is not the primary account, you can just remove the pervious email account and add the newly migrated email account again.
- Open Outlook
- Select File
- Select Account Settings…
- Use .. to add or Remove… to delete an email account
During the first sign in, please enter your email address / password
Outlook for Mac
In case you cannot access to your mailboxes after you entered the correct email address and password, you will need to create a new Outlook profile or delete and then add your account again.
During the first sign in, please enter your email address / password
Apple Mail
You will need to remove your existing account and add a new Exchange account after migrated to Exchange Online.
Please sign in with your email address/password and accept the permission request when prompted.
Outlook for iOS
You will need to remove your existing account and add a new Exchange account after migrated to Exchange Online:
During the first sign in, please enter your email address / password
Build-in iOS Mail App
You will need to remove your existing account and add a new Exchange account
Please put your email address as the username and you may need to enter the server outlook.office365.com if prompted.
Some iPhone user will need to restart their iPhone before you can access to your Inbox.
Outlook for Android
You will need to remove your existing account and add a new Exchange account
During the first sign in, please enter your email address / password
Gmail App (Android Only)
You will need to remove your existing account and add a new Exchange account
To remove an existing account:
- Select Settings of your Android device
- Select Accounts
- Select the account to be remove
- Tab REMOVE ACCOUNT
Setup an Exchange account with your Gmail app:
- Open Gmail app
- Select Settings
- Select Add account
- Select Exchange and Office 365
- Input your email address and your password. email account: usera@hku.hk
- Click Accept when prompted for Permission requested
Follow the intuitive online instructions to complete the remaining setup