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User Guide on SmartDraw

  1. Install SmartDraw Desktop edition on Windows 10/8/7
  2. Uninstall SmartDraw desktop edition from Windows 10/8/7
  3. Access to SmartDraw Cloud
  4. Support

Install SmartDraw Desktop edition on Windows 10/8/7

  1. Download and run the installation package to start the installation.
    The software installation package is available for access under HKU Portal (type “draw” in the search field and click the searched link “SmartDraw”).
     
  2. Click Next to proceed.
    start wizard
     
  3. Read and accept the terms in the License Agreement, click Next to proceed.
    agreement
     
  4. Click Next to proceed.
    installation path
     
  5. Click Install to proceed.
    install
     
  6. Wait for the installation to take place.
    wait to complete
     
  7. Click Finish to launch SmartDraw desktop version
    complete

Uninstall SmartDraw desktop edition from Windows 10/8/7

  1. Go to Control Panel.
     
  2. Select Programs Programs and Features.
     
  3. Select SmartDraw 2018 form the program list and click Uninstall.
     
  4. Follow the instructions the screen to uninstall the program.

Access to SmartDraw Cloud

  1. Go to https://login.microsoftonline.com.
     
  2. Enter your username and click Next to proceed. Then you will be redirected to another designated login page, Microsoft Office 365 for Staff/Students.

    User

    User ID format

    Password

    Staff

    PortalUID@hku.hk

    Portal PIN

    Students (admitted before 2018/19) *

    PortalUID@hkumssa.onmicrosoft.com

    Assigned by students themselves

    Students (admitted in 2018/19 and onward)

    PortalUID@connect.hku.hk

    Portal PIN

    * The user ID and password have been sent to you in the email sent by HKU Information Technology Services (ITS) “Microsoft Student Advantage Program – Free Download of Microsoft Office for Students”. If you have forgotten your Microsoft Account password, please refer to the guide at https://www.its.hku.hk/documentation/guide/cloud/mssa#reset_password to set it.

  3. Enter your HKU Portal PIN and click Sign in to proceed.
    NOTE: The login page for staff and students are slightly different, the following is the login page for student.
    input password
     
  4. Click "Explore all your apps" to proceed.
    explore app
     
  5. Click on the application "SmartDraw" to launch SmartDraw Cloud edition.
    click to start
     
  6. You will be logged in SmartDraw Cloud.
    Web interface

Support

1. Support from SmartDraw

Users can visit SmartDraw website https://www.smartdraw.com/support/ to submit an enquiry or email them at support@smartdraw.com.

2. Support from IT Services

Users can contact ITS Help Desk at ithelp@hku.hk or 3917 0123.