I cannot install Cisco Anyconnect VPN on Mac OS X as the VPN package is greyed out during installation. What should I do?

The VPN package is greyed out (as shown in the screen capture below) due to incomplete/unclean installation of VPN client.

HKUVPN_mac_00

To resolve the issue, please follow the steps below to remove the Cisco Anyconnect VPN client from your Mac OS X and re-install it again. Note: If your Mac user account has no password (a blank password), you must give it a password before proceeding the procedures below.  Please refer to Apple support site to change your password.

  1. From Finder menu, choose Go and then click Utilities.
  2. HKUVPN_mac_01
  3. Click Terminal.app App.
  4. hkuvpn_mac_03
  5. Type the following at the command prompt, press Enter and input the password of your Mac user account:

    sudo pkgutil ‐‐forget com.cisco.pkg.anyconnect.vpn


  6. hkuvpn_mac_04
20
68

MFA

Multi-Factor Authentication

February 2024
February 2024

Mandatory for all staff accounts

May 2024
May 2024

Mandatory for all student accounts