The VPN package is greyed out (as shown in the screen capture below) due to incomplete/unclean installation of VPN client.


To resolve the issue, please follow the steps below to remove the Cisco Anyconnect VPN client from your Mac OS X and re-install it again.

Note: If your Mac user account has no password (a blank password), you must give it a password before proceeding the procedures below.  Please refer to Apple support site to change your password.
  1. From Finder menu, choose Go and then click Utilities.
  2. HKUVPN_mac_01
  3. Click App.
  4. hkuvpn_mac_03

  5. Type the following at the command prompt, press Enter and input the password of your Mac user account.
    sudo pkgutil –forget
  6. hkuvpn_mac_04

Latest News

    Knowledge Base