The VPN package is greyed out (as shown in the screen capture below) due to incomplete/unclean installation of VPN client. To resolve the issue, please follow the steps below to remove the Cisco Anyconnect VPN client from your Mac OS X and re-install it again. Note: If your Mac user account has no password (a blank password), you must give it a password before proceeding the procedures below. Please refer to Apple support site to change your password.
- From Finder menu, choose Go and then click Utilities.
- Click Terminal.app App.
- Type the following at the command prompt, press Enter and input the password of your Mac user account.sudo pkgutil – –forget com.cisco.pkg.anyconnect.vpn