Can I restore any deleted files/folders?
Yes. You can restore deleted files/folders up to 30 days. Please follow below steps to restore your files/folders. Right click the folder which stored the file you want to restore. Click “Restore previous versions”. Click “Open” to check the files/folders. Click “Restore” with the desired version. NOTE: There are three restore points per day (8:30 am, 1:30 pm and 6:30 […]
Can I access USB storage device on VPC?
Yes, VPC supports read-only access to USB storage device on VPC, but not write access.
Can I connect my local printer to my VPC Box?
The function to connect to local printer is disabled in VPC Box.
Can I install software on the VPC?
No, the VPC does not support installation of software by users. For Common Software List, please refer to: VPC for Staff: https://its.hku.hk/services/pc-and-software/virtual-pc/common-software-list-supported-peripherals-for-vpc-for-staff-and-rpg-students/ Communal VPC: https://its.hku.hk/services/software-download-pc/virtual-pc/common-software-list-for-communal-vpc/
How can I login to my VPC Box?
For VPC for Staff, please login using HKU PortalUID@hku.hk and PIN. For Communal VPC, please login using PortalUID@connect.hku.hk and HKU Portal PIN.
Power Point & Training Video of the Introductory Session on Online Examination via OLEX/ OLEX-Moodle for second semester, 2021-22
Introductory Session on Online Exam Platforms (OLEX & OLEX-Moodle) – for examiners, delegates & departmental administrators Please download the power point here. Please view the training video in Cantonese here. Please view the training video in English here. Introductory Session on Online Exam Platforms (OLEX & OLEX-Moodle) – for invigilators Please download the power point […]
I can’t activate my Foxit PDF Editor Pro with error code ERR4004. Why?
Since the license key only support Tradition Chinese and English version, it can’t support simplify Chinese version. Please get the installer at Foxit PDF Editor Installation Guide » Information Technology Services (hku.hk).
Some freeware and software with Campus license are being shown in the reports, do I need to take any action?
You do not need to take any action on the following list of software which is covered by Campus license or is a freeware: Software with Campus license: Azure Information Protection client EndNote Foxit PDF Editor Matlab and Simulink Microsoft Office 2021, 2019, 2016 and 2012 Microsoft Office 365 Microsoft Teams Panopto PDF-XChange PRO Qualtrics […]
How to input software license purchase records in the system?
Please refer to the section “Input Software License Purchase Record” in the User Guide.
How to download and install the SAM agent software to the staff computers?
Please refer to the section “Install SAM Agent Software” in the User Guide.