Information Technology Services (ITS) is planning to migrate from the current Panopto On-premises setup (https://lecturecapture.hku.hk) to the Panopto Cloud platform in August 2025. This transition will maintain consistent user experience while offering enhanced system scalability. Additionally, the Panopto Cloud platform introduces the new Access AI features (https://www.panopto.com/product-add-ons/access-ai/).
Update on Migration Process (as of 6 August 2025)
In view of unexpected events and continued uncertainty, we will keep using the original Panopto On-premises platform at https://lecturecapture.hku.hk for recording and viewing until further notice. All earlier recordings remain safely stored and are still available. Once the Panopto Cloud platform is fully ready, all the existing videos will be safely migrated to the Cloud. Further update is to be announced.
In the meantime, cloud recording at https://hku.ap.panopto.com is available upon request; please contact us when needs arise.
Schedule of migration
- Videos data will be migrated from Panopto On-premises to the Panopto Cloud platform between June and August of 2025 in the background. The data migration will not cause impact to the normal use of Panopto service.
- From 1st August 2025 8am to 4th August 2025 2pm, Panopto On-premises platform (https://lecturecapture.hku.hk) will be in view-only access and no new recording can be created.
- On 4th August 2025 (after 2pm), the new Panopto Cloud service (https://hku.ap.panopto.com) will start service in production. New recordings will be uploaded to the Panopto cloud platform.
- Based on data retention policy, video data is kept for seven years.
After migration, there are no changes in the following aspects:
- All video data, folder hierarchy, user roles and permission, viewing count and statistics remain intact in Panopto cloud.
- In Moodle, video links in Panopto block and embedded video links in Moodle course have no change and can be accessed to view the videos as usual.
- Users can record videos using Panopto Recorder software as usual.
Notes of changes:
- After migrating to Panopto Cloud, users should access the URL https://hku.ap.panopto.com to manage and view the Panopto video.
- Recordings using the Panopto Recorder software will be uploaded to the new Panopto Cloud URL https://hku.ap.panopto.com in classroom computers in the University campus.
- Users who use Panopto Recorder software on their own computers need to either:
(1) update the uploading destination to the new URL (please refer HERE); or
(2) download and install the Panopto Recorder from https://hku.ap.panopto.com. - The retention period of videos is controlled by retention policy using the data retention tool in Panopto. Videos will be moved to Archive storage or deleted based on the retention policy as described in the retention policy section below.
Data protection considerations
The data stored in Panopto Cloud will be securely protected. Panopto Cloud is supported by AWS Cloud infrastructure, which complies with 143 security standards and global certification requirements.
User access to Panopto Cloud is managed and authenticated through the HKU Portal account via Moodle, using the same method as the current Panopto On-premises platform.
Retention policy for Panopto video data
Panopto videos are retained for seven years based on data retention policy.
