Information Technology Services (ITS) is planning to migrate from the current Panopto On-premises setup (https://lecturecapture.hku.hk) to the Panopto Cloud platform in August 2025. This transition will maintain consistent user experience while offering enhanced system scalability. Additionally, the Panopto Cloud platform introduces the new Access AI features (https://www.panopto.com/product-add-ons/access-ai/).
Proposed schedule of migration
- Videos data will be migrated from Panopto On-premises to the Panopto Cloud platform between Jun to August of 2025 in the background. The data migration will not cause impact to the normal use of Panopto service.
- In August, Panopto cloud service will start. New recordings will be uploaded to the Panopto cloud platform.
- Based on data retention policy, video data is kept for seven years. Videos which were created more than seven years (i.e. Before Sep-2018) will not be migrated to the Panopto cloud platform. If you would like to retain the old videos and migrate to the Panopto cloud, please notify us with specified Panopto video title and URL.
After migration, there are no changes in the following aspects
- All video data, folder hierarchy, user roles and permission, viewing count and statistics remain intact in Panopto cloud.
- In Moodle, video links in Panopto block and embedded video links in Moodle course have no change and can be accessed to view the videos as usual.
- Users can record videos using Panopto Recorder software as usual.
Notes of changes
- After migration in Aug-2025, when recording video using the Panopto Recorder software, the video uploading destination will be changed to the new Panopto cloud URL.
- The retention period of video is controlled by retention policy using the data retention tool in Panopto. The video will be moved to Archive store or deleted based on the retention policy as described in the retention policy section below.
Data Protection considerations
The data stored in Panopto Cloud will be securely protected. Panopto Cloud is supported by AWS Cloud infrastructure, which complies with 143 security standards and global certification requirements.
User access to Panopto Cloud is managed and authenticated through the HKU Portal account via Moodle, using the same method as the current Panopto On-premises platform.
Retention policy for Panopto video data
Panopto videos are retained for seven years based on data retention policy.
- The video creation date < 2 years are stored in Active Store.
- The video creation dates between 2 to 7 years are stored on Archive Store.
- The video creation dates older than 7 years are permanently deleted.
- The videos in Recycle Bin are deleted after 90 days.
