New Information Technology Servies Chatbot

chatbot

ITS launch new Information Technology Services (ITS) Chatbot, starting from 21 Aug 2023, you will have access to an intelligent virtual assistant that will revolutionize the way you interact with our IT services.

What is the ITS Chatbot?

The ITS Chatbot is an advanced AI-powered tool designed to provide instant assistance and support for a wide range of IT-related inquiries. It leverages cutting-edge technology to deliver fast, accurate, and personalized responses, ensuring that you receive the support you need, precisely when you need it.

Key Features and Benefits:

  • Instant Support: Say goodbye to waiting times! The ITS Chatbot will provide immediate responses to your IT queries, ensuring prompt assistance at any time of the day.
  • 24/7 Availability: Need IT support outside of regular working hours? ITS Chatbot is available round the clock, allowing you to get answers and assistance whenever it’s convenient for you.
  • Self-Service Made Easy: With the ITS Chatbot, you can perform various IT services enquiries, thanks to its self-service capabilities. From password resets to software installations, ITS Chatbot will guide you through the process step-by-step.

How to Access the ITS Chatbot:

Accessing the HKU ITS Chatbot, simply visit our ITS website (https://its.hku.hk) and locate the Chatbot icon situated in the bottom right corner of the page. Alternatively, you can directly access the Chatbot through the dedicated link, https://its-chatbot.hku.hk/. With just a click on the Chatbot icon or link, you can begin interacting with it instantly.

MFA

Multi-Factor Authentication

February 2024
February 2024

Mandatory for all staff accounts

May 2024
May 2024

Mandatory for all student accounts