Invitation to Complete the ITS Survey 2025–2026
The ITS Survey 2025–2026 is now open. All staff and students are invited to complete the survey and share their views with ITS. Your feedback is valuable and will help enhance IT services and user support. To allow more time for participation, particularly during the busy end-of-semester period and to ensure we capture as many […]
Notice on Bulk Email Delivery
Updates to Bulk Email Delivery Microsoft has enforced a Recipient Rate Limit of 10,000 recipients per mailbox per day in Exchange Online. This limit affects the delivery of bulk emails to HKU staff and students and may cause bulk messages sent from individual accounts to be blocked. To address this limitation and ensure reliable delivery, Information Technology […]
Release of DeepSeek-V4-Flash and DeepSeek-V4-Pro on HKU ChatGPT and HKU ITS Developer Portal
In our ongoing commitment to advancing AI capabilities at HKU, ITS is delighted to introduce DeepSeek-V4-Flash and DeepSeek-V4-Pro. These new models are now available on both the HKU ChatGPT web app (https://chatgpt.hku.hk) and via APIs on the HKU ITS Developer Portal (https://developer.hku.hk). HKU ChatGPT: Students and staff can utilize the DeepSeek-V4 series within the web […]
Facial Identity Access Expansion and New HKU App Registration (For HKU Students)
Following the successful pilot launch of Facial Identity Access earlier this year, we are pleased to announce the expansion of additional facial identity access panels across campus facilities, together with a new registration method via the HKU App. Facial Identity Access provides a convenient, contactless, and secure option for students and staff to enter University […]
HKU App is now available on the Huawei AppGallery!
We are pleased to announce that, starting from 6 May 2026, the HKU App is officially available on the Huawei AppGallery. To better meet the needs of our university community, ITS has launched a dedicated HarmonyOS version of the app. This enables HKU members using Huawei devices to access university services seamlessly, while enjoying the […]
Key Findings of Survey on HKU Communication Services
From 14 January 2026 to 22 March 2026, we conducted a survey to understand how HKU staff and students obtain University information, as well as to collect feedback on the eNotices System and Bulk Email System. A total of 859 responses (162 staff and 697 students) were received providing valuable insights that are summarised below. […]
Release of GPT-5.5 and GPT Image 2 on HKU ChatGPT, HKU DALL·E, and HKU ITS Developer Portal
To further enhance access to advanced AI capabilities at HKU, ITS is pleased to announce the release of GPT-5.5 and GPT Image 2 across the HKU ChatGPT web app (https://chatgpt.hku.hk), the HKU DALL·E web app (https://dalle.hku.hk), and the APIs in the HKU ITS Developer Portal (https://developer.hku.hk). These updates are effective 28 April 2026. HKU ChatGPT: […]
HKU Event Management System (HKUEMS): New Enhancements for Registrants and Event Managers
Information Technology Services (ITS) has completed the rollout of a series of enhancements to the HKU Event Management System (HKUEMS). These enhancements are designed to provide a better user experience for both event managers and registrants, especially when accessing the system on mobile devices and managing event communications. Key Enhancements Modernized and mobile friendly layout […]
More AI Models on HKU ChatGPT and HKU DALL·E, and APIs are Now Available to Students
1. HKU ChatGPT New Text Models Added:The following new text-based AI models have been available on HKU ChatGPT and the HKU ITS Developer Portal, offering improved reasoning, stronger coding support, and enhanced performance for both general users and developers. ChatGPT gpt-5.4 gpt-5.3-codex DeepSeek DeepSeek V3.2 Gemini Gemini 3.1 Pro Gemini 3 Flash Qwen Qwen3-Next-80B Thinking […]
LabArchives Laboratory Notebook Cloud Platform available to HKU research groups
ITS remains committed to supporting advanced research initiatives and enhancing collaboration for HKU research groups as one of the initiatives of the Task Force on Management of Research Data and Records. We are pleased to announce the availability of professional licenses for LabArchives, a leading electronic lab notebook (ELN) platform. LabArchives offers a secure, efficient, and user-friendly solution […]