How do I resolve login issues encountered while using the Microsoft Authenticator app?

If you unable to log in to your Microsoft 365 account while using the Microsoft Authenticator app, you can try the following steps:

  1. Ensure that the correct username and password have been entered.
  2. Ensure that your mobile device has a stable network connection.
  3. Try using alternative authentication methods, such as SMS verification codes.
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MFA

Multi-Factor Authentication

February 2024
February 2024

Mandatory for all staff accounts

May 2024
May 2024

Mandatory for all student accounts