How to use Multi-Factor Authentication (MFA)

Quick Links

Multi-Factor Authentication (MFA) is a security feature that requires you to verify your identity using more than one method when you sign in to your account. This adds an extra layer of protection against unauthorized access and phishing attacks. You can choose from four authentication methods:

  • Authenticator App
  • One-Time Passcode
  • Text
  • Phone Call
  1. GO to the HKU Portal
  2. Fill in UID@hku.hk for staff / UID@connect.hku.hk for students and click “LOG IN” 

Students

UID@connect.hku.hk

Staff

UID@hku.hk

portal login
  1. Enter password and click “Sign in”
portal login redirect to microsoft
  1. Click “No”
portal login stay sign in

MFA Authentication Method

Microsoft Authenticator Apps

  1. You will receive a notification, tap the notification to open the Authenticator App or open your Authenticator app.  
notification show at mobile
open Authenticator app from mobile

Enter the 2-digits number shown to sign in

Successful to access HKU application

Alternative Authentication Method

One Time Passcode

  1. If you can’t use Microsoft Authenticator App, please click “I can’t use my Microsoft Authenticator app right now
click “I can’t use my Microsoft Authenticator app right now”

Select ‘Use a verification code’

Select ‘Use a verification code’

Open Microsoft Authenticator App and Tap your HKU account

open Authenticator app from mobile
Open Microsoft Authenticator App and Tap your HKU account

Enter the One time password code and click “Verify

Enter the One time password code and click “Verify”

Successful to access HKU Application

Using SMS Text

  1. If you can’t use Microsoft Authenticator App, please click “I can’t use my Microsoft Authenticator app right now
click “I can’t use my Microsoft Authenticator app right now”

Select “Text +XXX XXXXXXXX

2) Select “Text +XXX XXXXXXXX”

Enter the verification Code and Click “Verify

Successful to access HKU Application

Using Phone Call

  1. If you can’t use Microsoft Authenticator App, please click “I can’t use my Microsoft Authenticator app right now
click “I can’t use my Microsoft Authenticator app right now”

Select “Call +XXX XXXXXXXX

Answer the call and press “#” key to approve the sign in

Successful to access HKU Application

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