My PC is infected with a virus, I cannot connect to the network to update my virus definitions

If your PC is infected with a virus, the virus may disable your PC’s access to the anti-virus website so that it cannot update the latest virus definition file. You can access the intelligent updater as follows:

For Sophos Anti-virus:

  1. Go to the URL 
  2. Download the IDE files for your version of Sophos Anti-Virus you are running onto a CD or external storage device. 
  3. Copy the IDE files to the Sophos Anti-Virus directory in your infected PC.
    (i.e. C:\Program Files\Sophos\Sophos Anti-Virus or C:\Program Files (x86)\Sophos\Sophos Anti-Virus). 
  4. Reboot the computer. Sophos Anti-Virus will automatically recognise the new IDEs.