When will the legacy SAM system be retired?

The legacy SAM system will retire on 30 June 2023.  All Schools, Faculties and Departments shall change to use the new SAM system as soon as possible.  For details: https://its.hku.hk/services/information-security/software-asset-management-sam/ https://its.hku.hk/kb/how-to-register-for-using-the-new-sam-system/

How to register for using the new SAM System?

Departmental SAM coordinators shall send an email to the SAM support team (hkusam@hku.hk) with  the following information: Name of the Faculty/School/Department/Office/Work Unit No. of compatible staff PCs (i.e. Windows 11/10) The account information for accessing the system will be sent to the coordinator

Procedure to Access Staff Email (HKUCC1) via Thunderbird Using IMAP (for Roaming Users)

Note: The following setup procedure is only applicable to roaming users who have to send email using the Internet Service Provider (ISP) network and their ISP does not block the outgoing SMTP port (TCP 587). Launch Thunderbird. The Welcome to Thunderbird window showing the message “Would you like a new email address?” is shown. Click Skip this and […]

Procedure to Access Exchange Online Using IMAP4 Configuration

Server settings Incoming mail server: outlook.office365.com (port: 993) Outgoing mail server (SMTP): smtp.office365.com (port: 587) User name: <hku portal uid>@hku.hk Password: <hku portal PIN> Authentication Method: OAuth2 Note: If you select IMAP configuration, all your emails and actions performed will be synchronized with the email server.

Why my Windows Computer (pre-2020 or pre-WiFi6) cannot detect HKU WiFi?

ITS is gradually improve WiFi service by upgrade WiFi access points that have WiFi 6 capable. Some users using WiFi 5 devices may need to update driver of the wireless network adaptor of their Windows computers (e.g. version before 20.70.0.5 for Windows 10).   Procedures to update wireless network adaptor software:https://www.intel.com/wp-content/www/us/en/support/articles/000005478/network-and-i-o/wireless.html Identify Your Intel® Wireless […]