I can’t activate my Foxit PDF Editor Pro with error code ERR4004. Why?
Since the license key only support Tradition Chinese and English version, it can’t support simplify Chinese version. Please get the installer at Foxit PDF Editor Installation Guide » Information Technology Services (hku.hk).
Some freeware and software with Campus license are being shown in the reports, do I need to take any action?
You do not need to take any action on the following list of software which is covered by Campus license or is a freeware: Software with Campus license: Azure Information Protection client EndNote Foxit PDF Editor Matlab and Simulink Microsoft Office 2021, 2019, 2016 and 2012 Microsoft Office 365 Microsoft Teams Panopto PDF-XChange PRO Qualtrics […]
How to input software license purchase records in the system?
Please refer to the section “Input Software License Purchase Record” in the User Guide.
How to download and install the SAM agent software to the staff computers?
Please refer to the section “Install SAM Agent Software” in the User Guide.
When will the legacy SAM system be retired?
The legacy SAM system will retire on 30 June 2023. All Schools, Faculties and Departments shall change to use the new SAM system as soon as possible. For details: https://its.hku.hk/services/information-security/software-asset-management-sam/ https://its.hku.hk/kb/how-to-register-for-using-the-new-sam-system/
How to register for using the new SAM System?
Departmental SAM coordinators shall send an email to the SAM support team (hkusam@hku.hk) with the following information: Name of the Faculty/School/Department/Office/Work Unit No. of compatible staff PCs (i.e. Windows 11/10) The account information for accessing the system will be sent to the coordinator
Procedure to Access Staff Email (HKUCC1) via Thunderbird Using IMAP (for Roaming Users)
Note: The following setup procedure is only applicable to roaming users who have to send email using the Internet Service Provider (ISP) network and their ISP does not block the outgoing SMTP port (TCP 587). Launch Thunderbird. The Welcome to Thunderbird window showing the message “Would you like a new email address?” is shown. Click Skip this and […]
Access Staff Email on Exchange 2019 (On Premise) Using POP3 Configuration
Server settings Incoming mail server: hkucc1.hku.hk (port: 995) Outgoing mail server (SMTP): smtproam.hku.hk (port: 587) User name: <HKU Portal UID> Password: <HKU Portal PIN>
Procedure to Access Exchange Online Using IMAP4 Configuration
Server settings Incoming mail server: outlook.office365.com (port: 993) Outgoing mail server (SMTP): smtp.office365.com (port: 587) User name: <hku portal uid>@hku.hk Password: <hku portal PIN> Authentication Method: OAuth2 Note: If you select IMAP configuration, all your emails and actions performed will be synchronized with the email server.
Why my Windows Computer (pre-2020 or pre-WiFi6) cannot detect HKU WiFi?
ITS is gradually improve WiFi service by upgrade WiFi access points that have WiFi 6 capable. Some users using WiFi 5 devices may need to update driver of the wireless network adaptor of their Windows computers (e.g. version before 20.70.0.5 for Windows 10). Procedures to update wireless network adaptor software:https://www.intel.com/wp-content/www/us/en/support/articles/000005478/network-and-i-o/wireless.html Identify Your Intel® Wireless […]