How can I set up another multi-factor authentication?
For example, Phone authentication. Check at https://mysignins.microsoft.com/security-info Login your M365 account, the following screen will appear on your computer. Choose security info, “Add sign-in method’’. Choose Phone Add “Enter phone number”, Choose next, Microsoft 365 will ask for your mobile number, then send you an SMS message containing a 6-digit code to verify your device. […]
How can I delete my authenticator app from my security info methods?
If you no longer want to use your authenticator app as a security info method, you can remove it from the Security info page. This works for all authenticator apps, not just the Microsoft Authenticator app. After you delete the app, you have to go into the authenticator app on your mobile device and delete […]
Are all security info methods used for both two-factor security verification and for password reset?
Not all methods can be used for both. Please refer to the table below.
If I change to new phone, how do I use Microsoft Authenticator app for multi-factor authentication?
You can set up the Microsoft Authenticator app on five different devices. Important: If you’ve used five hardware tokens, you won’t be able to set up a sixth one, and you might see the following error message: Note: For those who have ONLY set up ONE MFA method but the setting does not work anymore, […]
I don’t want to use my phone for verification. Are there any other verification methods available?
In addition to phone SMS and authenticator apps, you can also use other verification. Other verification methods can be viewed and selected in the Additional security verification page by following these steps: Sign into the Microsoft 365 portal (office.com). Select your avatar in the top right, then select View account. Under Security info select Update […]
I have already set up multi-factor authentication, but I am unable to complete the verification when logging in. What should I do?
Make sure that you have entered the correct password and verification code, and that there are no issues with your chosen verification method.
I don’t have administrator privileges and can’t enable multi-factor authentication. What should I do?
Contact your administrator and ask them to enable multi-factor authentication for your account.
How do I resolve login issues encountered while using the Microsoft Authenticator app?
If you unable to log in to your Microsoft 365 account while using the Microsoft Authenticator app, you can try the following steps: Ensure that the correct username and password have been entered. Ensure that your mobile device has a stable network connection. Try using alternative authentication methods, such as SMS verification codes.
What should be done if I encounter authentication errors while attempting to log in to a Microsoft 365 app using multi-factor authentication?
If you encounter authentication errors while attempting to log in to a Microsoft 365 app using multi-factor authentication, you can try the following steps: Ensure that the correct verification code has been entered. Ensure that the Microsoft Authenticator app on your mobile device is the latest version. Attempt to uninstall and reinstall the Microsoft Authenticator […]
How can I add a Microsoft 365 account to the Microsoft Authenticator app if I am unable to scan the QR code?
If you are unable to scan the QR code (e.g. Phone camera is not functioning), you can manually add the Microsoft 365 account to the Microsoft Authenticator app. Open the Microsoft Authenticator app and select “Add account”. From the drop-down menu, select “Work or school account”, then choose “Enter account info” and manually enter your […]