How do I switch to a different multi-factor authentication method for my Microsoft 365 sign-in?
If you want to switch to a different multi-factor authentication method for your Microsoft 365 sign-in, you can sign in to your account and choose “I can’t use my Microsoft Authentication app right now”. Select the “Verify your identity” option and follow the prompts to choose other authentication method.
How can I troubleshoot issues with SMS verification when setting up multi-factor authentication for Microsoft 365 sign-in?
If you are having issues with SMS verification when setting up multi-factor authentication for Microsoft 365 sign-in, you should ensure that your phone number is entered correctly, and that your carrier is not blocking the SMS messages.
How do I install the Microsoft Authenticator app?
To install the Microsoft Authenticator app, follow these steps: Go to your device’s app store, such as the App Store for iOS devices or Google Play Store for Android devices. Search for “Microsoft Authenticator” in the app store. Find the app and select “Install”.
What should I do if I am unable to install the Microsoft Authenticator app for multi-factor authentication?
If you are unable to install the Microsoft Authenticator app for multi-factor authentication, you should check that your device is compatible with the app, and that you have the necessary permissions to install apps. You can also try uninstalling and reinstalling the app.
User Guide on Activating Multi-Factor Authentication (MFA)
Prerequisite: Your mobile phone (connected to a good data signal, wifi, or Eduroam, if you are on campus) A PC or tablet connected to the internet. Video: Setup Procedures: Download Microsoft Authenticator App (Android/iOS) Android (Google Play) iOS (App Store) The first time you use your UID and Portal PIN to try to access a University […]
If one of my devices cannot connect to Wi-Fi, is there some general methods that I can try to solve the problem?
Reboot the device Forget the SSID/profile and reconnect Reset the network setting (MUST ensure you remember all WiFi passwords since this method will forget all Wi-Fi connection in one’s device): How to reset your Android or iOS network settings in seconds How to Reset Network Settings in Windows 10 Update the driver, especially for new […]
How to verify whether the WiFi login issue is related to user device issue and NOT caused by user account? (I’m unable to login Wi-Fi, what could be the root cause?)
Check if you can login HKU portal. If you cannot login HKU portal, please contact ITS to check if the issue is related to your account. Otherwise, the issue may lie in your device, please try some general methods listed on the next question. Check if you can connect to any of the 3 SSIDs: […]
Other models of IP PBX desk phones
Other models of IP PBX desk phones IP PBX (Cisco) – Models of Desk Phones IP PBX (Mitel) – Models of Desk Phones Userguide IP PBX (Cisco) – Models of desk phones IP Phone Models Description Quick User Guide Cisco 8865 (End of Sale) Suitable for those who require 1) Boss and Secretaries functions 2) […]
User Guide on VoIP Phone Systems
Models of Desk Phones deployed at the University MS Teams – Models of Desk PhonesPlease refer to appendix page for their indicative prices Other models of IP PBX desk phones Guides for Microsoft Teams Voice: MS Teams User Guide: User Guide on iPhone | User Guide on Android | User Guide on Computer MS Teams Boss […]
Steps to resolve Outlook login prompt problem
Install registry fix Download the zip file “setexo_outlook2016.zip” here. Right click on the file, select Extract All… in the context menu to unzip the file. Double click on setexo_outlook2016.reg. In the Registry Editor dialog, click Yes. The keys and values have been successfully added to the registry. Click OK. Reboot the computer to apply the […]