Introduction
Information Technology Services (ITS) is committed to ensuring the security and integrity of HKU Graduate E-mail accounts. Any inactive Graduate E-mail account that has not been accessed for a period of two years will be automatically protected from remote login. This page will guide you through the process of reactivating your account.
How to Reactivate Your Graduate Email Account
It is essential to note that reactivation of your Graduate Email account will require you to reset your password. This step is mandatory to ensure that only authorized users have access to the reactivated accounts. You can reset your password using the provided link (https://extranet.hku.hk/itpwdpol/servlet/graduate.recoverPassword).
Note that it may take up to 10 minutes for the new password to take effect and 30 minutes for email account reactivation.
Enabled Multi-Factor Authentication (MFA)
As an additional security measure, multi-factor authentication (MFA) will be enabled for your account once reactivated. MFA provides an extra layer of security protection ensuring that only you can access your email account.
More details for Multi-Factor Authentication (MFA) setup, please visit:
https://its.hku.hk/kb/user-guide-on-activating-multi-factor-authentication-mfa/
Frequently Asked Questions (FAQs)
Accounts are disabled after two years of inactivity to ensure the security and integrity of our email system. This helps protect against unauthorized access and potential security breaches.
Yes, the previous email will be kept after the account is reactivated.
Yes, you can reactivate your account if you have forgotten your password. During the reactivation process, you will need to provide specific information to verify your identity. There is no requirement to provide your previous password. Once the account reactivation is finalized, you can reset your password using the provided link (https://extranet.hku.hk/itpwdpol/servlet/graduate.recoverPassword)