[Urgent Maintenance] Temporary Unavailability of uPrint Service on October 14–15, 2026
Urgent maintenance for the uPrint Service will take place from October 14, 2026, at 00:00 (HKT) to October 15, 2026, at 6:00 PM (HKT) This urgent maintenance is required to apply critical security patches addressing a newly identified CVE security vulnerability in PaperCut to ensure the protection and integrity of our campus printing infrastructure. During […]
Migration of VPC Service to a New platform
Information Technology Services (ITS) will gradually migrate the Virtual Desktop PC (VPC) service to a new Sangfor aDesk platform starting from in December 2026. Further details about the migration schedule and any required user actions will be announced closer to the transition date. With effect from 1 November 2026, ITS will no longer provide the […]
Enabling Passkey Sign-in for your HKU accounts
(A) Why there is a sign-in method change? Microsoft has recently announced its plan to phase out free SMS/Voice authentication methods of receiving MFA One-Time Passcode (OTP) and promote passkeys as a modern sign-in method to replace traditional SMS and voice call OTP authentication. This change applies to all HKU accounts used to access Microsoft […]
Modernisation of HKU LMS with New Theme and AI Features
Facial Identity Access Promotion Campaign
Information Technology Services (ITS) will launch the Facial Identity Access Promotion Campaign from 24 August 2026 to 29 September 2026 to encourage HKU students and staff to register for and experience HKU’s Facial Identity Access Service. As part of HKU’s ongoing smart campus initiatives, the Facial Identity Access Service provides a convenient, secure, and contactless […]
ITS Induction Week 2026
Your Digital Journey Starts Here Starting your university journey at HKU? Looking for digital tools and support services to help you stay connected, learn effectively, and make the most of campus life? Join us at ITS Induction Week 2026, a student-focused event designed to introduce undergraduate students to the essential digital services, AI tools, and […]
Empower Your AI Capabilities with AI Hub
Looking for AI tools to support your studies, research, or work? AI Hub, a new initiative led by Professor Jay Siegel, Vice-President and Pro-Vice-Chancellor (Teaching & Learning), is your one-stop destination for exploring AI services, chatbots, research tools, and productivity solutions available to the HKU community. Whether you are exploring generative AI, seeking academic support, […]
Discover AI-Powered Chatbot Services at HKU
Looking for quick and convenient access to information and support? A range of AI-powered chatbots is available to help students, staff, and prospective applicants find information more efficiently and enhance their experience at HKU. These services are designed to provide timely assistance, answer common questions, and help users navigate different aspects of university life. Featured […]
HKU GenAI Student Top-up Pack Now Available
Starting today, students can purchase additional AI credits through the HKU GenAI Student Top-up Pack for use in the HKU GenAI App and APIs available via the HKU ITS API Developer Portal. The top-up pack is intended for students who require additional AI credits beyond their free quota for academic, research, or development purposes. The […]
MFA security enforcement arrangement and opt-in to passkey sign-in method for Connect Graduates users
As to improve the security standard of email service for Connect Graduate(@connect) users, please note that Microsoft Multi-Factor Authentication (MFA) will be enforced to protect all the Connect Graduate e-mail accounts. In addition, an opt-in passkey sign-in option will be made available to provide a more secure and convenient authentication experience. This arrangement will not […]