Windows 10 End-of-support
Microsoft announced that Windows 10 end of support on October 14, 2025, after that operating systems running on Windows 10 will no longer receive new security updates, non-security hotfixes, free or paid assisted support options, or online technical content updates from Microsoft. Please visit following Microsoft’s webpage for more details: https://learn.microsoft.com/en-us/lifecycle/products/windows-10-enterprise-and-education Expired OS systems give […]
Attendance@HKU Administrator Training Session – Register Now!
ITS will be organizing online training sessions exclusively for administrative users of the Attendance@HKU system on 25 June 2025. Attendance@HKU is used at HKU to record attendance at classes and events by students, university staff, and guests. As an administrator, you have access to system features such as event maintenance, real-time dashboards, attendance records, and […]
Updates on new GPT models
To maintain your access to the latest large language models (LLMs), ITS will release new OpenAI models on the HKU ChatGPT web app https://chatgpt.hku.hk today on 3 June 2025. These models are GPT-4.1, GPT-4.1-mini, GPT-4.1-nano, and a new reasoning model, o4-mini. At the same time, ChatGPT-3.5, GPT-4, and GPT-4o models are retired. Additionally, following a two-month […]
Migrating Panopto On-premises to Panopto Cloud Platform
Information Technology Services (ITS) is planning to migrate from the current Panopto On-premises setup (https://lecturecapture.hku.hk) to the Panopto Cloud platform in August 2025. This transition will maintain consistent user experience while offering enhanced system scalability. Additionally, the Panopto Cloud platform introduces the new Access AI features (https://www.panopto.com/product-add-ons/access-ai/). Proposed schedule of migration Videos data will be […]
Exchange Online (EXO) Email new Rate Limit Policy for HKU members
Microsoft announcement: Exchange Online no longer supports bulk or high-volume transactional email. Policy: Exchange Online will begin enforcing two limits for all cloud-hosted mailboxes, affecting all HKU member’s account: Recipient Rate limit (for both internal & external recipients) of 10,000 recipients in 24 hours. External Recipient Rate limit of 2000 recipients will be applied in […]
Access to DeepSeek-R1 and DeepSeek-V3 on the HKU ChatGPT web app
To enhance your AI experience within a protected environment, ITS will release DeepSeek-R1 and DeepSeek-V3 on the HKU ChatGPT web app https://chatgpt.hku.hk/ on 17 March 2025. We are happy to be the first university in Hong Kong to launch Deepseek-V3. Please note the following: We respect your privacy and will only use your personal information in accordance with our privacy policy. To […]
New WiFi SSID “HKU-IoT” for Smart IoT Devices
ITS has introduced a new WiFi SSID, “HKU-IoT,” designed specifically for connecting WiFi devices that do not support 802.1x login and only support Pre-shared Key (PSK) authentication. The service is currently available to staff and departments. Benefits of HKU-IoT: Provides WiFi connectivity for devices that do not support 802.1x authentication. Enables WiFi devices to connect […]
Multi-Factor Authentication (MFA) Requirement for HKU Portal Access
To enhance the security of our student’s Portal, we will be implementing Multi-Factor Authentication (MFA) for all students accessing the HKU Portal from outside the campus network. This includes connections made via Wi-Fi.HK via HKU, home Wi-Fi, mobile networks, and other external networks. Starting from 6 March 2025, all students will be required to use […]
Deadline for ordering VMware product licenses with current Site Licensing contract
Background Current JUCC VMware Enterprise License Agreement (ELA) is a 5-year contract starting from March 2023 with offerings of vSphere ESX/vCentre, vSAN, NSX and Horizon Under current contract terms, the ordering quantities of above VMware products can be only updated in the first 3 years, and the last 2 years only covers Subscription & Support […]
New uPrint Service and Top up uPrint quota
As our existing printing management program reaches its end of life, we are excited to announce that the uPrint service will be migrated to a new management system on February 8th. This migration aims to improve the overall efficiency and user experience of our printing services. Please note that your existing quota balance will be […]