MFA security enforcement arrangement for Connect Graduates users
As to improve the security standard of email service for Connect Graduate(@connect) users, please note that Microsoft Multi-Factor Authentication (MFA) will be enforced to protect all the Connect Graduate e-mail accounts. This arrangement will not change any Connect Graduate(@connect) users who already enforced MFA before. For those Connect Graduate users who did not enforce MFA […]
Introducing HKU GenAI App: The New Home for HKU ChatGPT and DALL·E
Information Technology Services (ITS) is pleased to announce the launch of HKU GenAI App (https://genai.hku.hk), a unified, feature-rich platform built on a popular open-source technology to streamline your generative AI experience at HKU, effective from 1 July 2026. Users can access the platform seamlessly using their HKU Portal login. 1. Key Features of the New […]
MFA Required for HKU Application Access via the Internet (Effective 6 July 2026)
To enhance the protection of your account and personal data against unauthorized access, Multi-Factor Authentication (MFA) will be required for accessing HKU applications via the Internet starting from 6 July 2026. When accessing HKU applications from outside the campus network, you will be required to verify your login using HKU MFA. If you have already […]
Invitation to Complete the ITS Survey 2025–2026
The ITS Survey 2025–2026 is now open. All staff and students are invited to complete the survey and share their views with ITS. Your feedback is valuable and will help enhance IT services and user support. To allow more time for participation, particularly during the busy end-of-semester period and to ensure we capture as many […]
Notice on Bulk Email Delivery and Mass Mail sending from @info.hku.hk domain
Updates to Bulk Email Delivery and mass mail sending from @info.hku.hk domain Mail providers, like Google and Microsoft, often enforce a Rate Limit to deter mass mailing activities. This limit affects the delivery of bulk emails to HKU staff and students and may cause bulk messages sent from individual accounts to be blocked. To address this […]
Release of DeepSeek-V4-Flash and DeepSeek-V4-Pro on HKU ChatGPT and HKU ITS Developer Portal
In our ongoing commitment to advancing AI capabilities at HKU, ITS is delighted to introduce DeepSeek-V4-Flash and DeepSeek-V4-Pro. These new models are now available on both the HKU ChatGPT web app (https://chatgpt.hku.hk) and via APIs on the HKU ITS Developer Portal (https://developer.hku.hk). HKU ChatGPT: Students and staff can utilize the DeepSeek-V4 series within the web […]
Facial Identity Access Expansion and New HKU App Registration (For HKU Students)
Following the successful pilot launch of Facial Identity Access earlier this year, we are pleased to announce the expansion of additional facial identity access panels across campus facilities, together with a new registration method via the HKU App. Facial Identity Access provides a convenient, contactless, and secure option for students and staff to enter University […]
HKU App is now available on the Huawei AppGallery!
We are pleased to announce that, starting from 6 May 2026, the HKU App is officially available on the Huawei AppGallery. To better meet the needs of our university community, ITS has launched a dedicated HarmonyOS version of the app. This enables HKU members using Huawei devices to access university services seamlessly, while enjoying the […]
Key Findings of Survey on HKU Communication Services
From 14 January 2026 to 22 March 2026, we conducted a survey to understand how HKU staff and students obtain University information, as well as to collect feedback on the eNotices System and Bulk Email System. A total of 859 responses (162 staff and 697 students) were received providing valuable insights that are summarised below. […]
Release of GPT-5.5 and GPT Image 2 on HKU ChatGPT, HKU DALL·E, and HKU ITS Developer Portal
To further enhance access to advanced AI capabilities at HKU, ITS is pleased to announce the release of GPT-5.5 and GPT Image 2 across the HKU ChatGPT web app (https://chatgpt.hku.hk), the HKU DALL·E web app (https://dalle.hku.hk), and the APIs in the HKU ITS Developer Portal (https://developer.hku.hk). These updates are effective 28 April 2026. HKU ChatGPT: […]