Mobile Mail App EAS version below 16.1 will no longer support after March 2026
What is Exchange ActiveSync (EAS)? Exchange ActiveSync (EAS) is a technology that helps your mobile phone or tablet connect to your email, calendar, and contacts from Microsoft Exchange Online (which is a service we use for email). It is like a bridge between your devices and your email system, allowing you to access important information anytime and anywhere. […]
Update on Staff UID Change Policy
To enhance data consistency, system security, and record traceability, the ITS is updating its UID (User ID) management policy. Since August 2025, UID changes for students have no longer been accepted, and this policy is now being extended to all staff and departmental accounts Frequent UID changes have created challenges in maintaining accurate records, managing access rights, and […]
Facial Identity (Face ID) Access for HKU Main Library and Chi Wah Learning Commons
We are pleased to introduce Facial ID Access for HKU students and staff, starting from 20 January 2026. This innovation provides an additional method to enter University facilities, complementing existing access methods such as staff/student ID cards and QR codes generated via the HKU App. As a pilot launch, Facial ID Access is available at […]
Microsoft M365 new storage policies for HKU departments
• Update (16th Feb 2026): As to provide more time for departments to get familiar with the charging model and migrate data to alternative storages, please note charging schedule will be deferred such that the first-year charging period is changed to July 2027 – June 2028 and the first annual charging report will be generated […]
Your opinion matters, share your thoughts by completing the survey about HKU communication channels
We Value Your Feedback! Your input matters to us, and now is your chance to help shape the future of our communication services. Why participate? Your feedback will help us ensure we deliver experiences you truly enjoy and improve campus-wide communication services. Survey Details: Time to complete: 5–7 minutes Confidentiality: All responses are confidential and used solely for service enhancement […]
Campus Network Segmentation and Campus Wide Remote Access Policy
To protect the campus network against unauthorized access and malicious lateral activities, Information Technology Services (ITS) is introducing the Campus Wide Remote Access Policy and has established the Campus Network Segmentation Policy. This policy is designed to strengthen digital security and ensure full compliance with the stipulations set forth in the ordinance. Campus Wide Remote […]
Service Update: Introducing GPT-5.1, Google Gemini 2.5 and Nano Banana
To ensure continued access to the most advanced AI models at HKU, ITS is pleased to announce the following updates to the HKU ChatGPT web app (https://chatgpt.hku.hk) and HKU DALL- E web app (https://dalle.hku.hk). 1. HKU ChatGPT New Primary Model: gpt-5.1 will be introduced as the new primary model, replacing gpt-5, effective 3 December 2025. […]
M365 Copilot License Promotion for Staff Account
Great News! M365 Copilot licenses are now available at a special discounted rate of HKD$700 per license, valid until 30 June (Original price HKD$1,631 per license). Don’t miss this opportunity to equip your team with M365 Copilot and boost productivity! If you are interested in purchasing licenses, you can purchase licenses through either of the following methods: Departmental purchase: Complete the CF37 form, and […]
Teams Voice adoption and Retirement of Legacy Staff Phone Systems
Full deployment of Teams voices for HKU staff As previously noted in the University-wide Teams Voice Adoption initiative, now HKU staff telephone services have been integrated under the Microsoft Teams platform except for office spaces at the Hong Kong Jockey Club Building for Interdisciplinary Research (JCBIR), Cyberport 4 (CP4) and the Prince Philip Dental Hospital (PPDH). This transition offers enhanced communication features, including chat, voice and video conferencing, and phone calls for eligible […]
Official Launch: HKU Portal for Students (17 November 2025)
We are pleased to inform you that the revamped HKU Portal for students will officially launch on 17 November 2025. During the pilot run, the portal was fully operational and accessible to all students. This helped ensure a smooth and seamless transition. Starting from the launch date, you will log in directly to the new […]