I will be retiring from HKU soon. Can I continue to keep my email account?
With effect from July 1, 2004, all retirees can use the HKU email service which is offered on an annual renewal basis. Defintion of retirees is available from the HKU…
With effect from July 1, 2004, all retirees can use the HKU email service which is offered on an annual renewal basis. Defintion of retirees is available from the HKU…
If you want to switch to a different multi-factor authentication method for your Microsoft 365 sign-in, you can sign in to your account and choose “I can’t use my Microsoft…
To view the history of multi-factor authentication (MFA), open the “Microsoft Authenticator” app on your mobile device, tap “View Account”, and then select “Review recent activity” to see your MFA…
If you are unable to scan the QR code (e.g. Phone camera is not functioning), you can manually add the Microsoft 365 account to the Microsoft Authenticator app. Open the…
If you encounter authentication errors while attempting to log in to a Microsoft 365 app using multi-factor authentication, you can try the following steps: Ensure that the correct verification code…
If you unable to log in to your Microsoft 365 account while using the Microsoft Authenticator app, you can try the following steps: Ensure that the correct username and password…
Contact your administrator and ask them to enable multi-factor authentication for your account….
Make sure that you have entered the correct password and verification code, and that there are no issues with your chosen verification method….
HKU Portal UID (UID) is a unique user identification (user name) for using the central IT services. These include access to personal and departmental information through “Self Service” (SS) and…
In addition to phone SMS and authenticator apps, you can also use other verification. Other verification methods can be viewed and selected in the Additional security verification page by following…