Introduction
The ITS is one of the key elements of the University’s enabling platform that will provide the professional and operational support required to fulfil the University’s ambitious agenda. We strive to provide you with an outstanding digital experience so that you can excel in your student career. To this end, we are thrilled to announce our latest innovation, designed in close collaboration with the Academic Support and Examinations Section of the Registry, with that mission in mind – the HKU Student Access Code (“Code”)!
With just a few taps on the HKU App, you can access a growing list of University facilities on campus anytime using your mobile phone in lieu of your physical HKU Student Registration Card. The HKU Student Access Code will be available via the HKU App (version 3.1.1 or above) starting August 19, 2024. During the first phase of introduction, the Code will provide access to selected HKU facilities (see below for details), by the generation of individualised QR code which will be refreshed once every 30 seconds. You may gain access to your HKU Student Access Code in the app by tapping the “My Profile” icon after logging in, which can then be used for access control purpose.
While the physical HKU Student Registration Card continues to serve as the official means of your University identity proof, the HKU Student Access Code offers an innovative and convenient option for eligible users to access HKU facilities via mobile phone.
We hope that the introduction of the HKU Student Access Code will enhance your experience as an HKU student. Please download the HKU App or upgrade to the latest version to enjoy the convenience of the Code.
Eligibility
This function is specifically designed for use by current students who have completed their Master Registration. Students can simply download the HKU App and log in with their HKU Portal credentials, then tap the “head” icon (second last icon on the toolbar) to access the Code.
Note: students of a limited number of curricula may not be able to enjoy the function at this stage and a message would be displayed instead, in that case please continue to use the physical HKU Student Registration Cards.
Premises that the HKU Student Access Code are supported
The HKU Student Access Code is accepted at the following premises:
- Main Library – All G/F and 2/F access gates
- Chi Wah Learning Commons – Access gates located at G/F (spiral staircase), 1/F and 2/F (The Jockey Club Tower entrances)
- Catering outlets
- Main Campus (Chong Yuet Ming Amenities Centre) – CYM Canteen
- Main Campus (Fong Shu Chuen Amenities Centre) – FSCAC Restaurant
- Main Campus (Haking Wong Building Podium) – Union Restaurant
- Centennial Campus (Podium) – Gourmet Asia
- Centennial Campus (Podium) – Oliver’s Super Sandwiches
It will be extended to the following premises very soon:
- Main Library – Discussion Room
- Dental Library – Access gates
- Yu Chun Keung Medical Library
- Lui Che Woo Law Library
- Music Library
- Chi Wah Learning Commons – Study Rooms
- Centre for Sports and Exercises
- Stanley Ho Sports Centre
- Henry Fok Swimming Pool
- CSE Active (Centennial Campus)
- University Health Services – Medical Clinic and Dental Clinic
- Co-Curriculum Support Office – Composite Building 1/F and 2/F (selected facilities)
The premises that accept the Code are being expanded rapidly and this page will be updated accordingly, please stay tuned for further updates.
Important points to note
The HKU Student Access Code is not an official HKU Student Registration Card.
It is important to note that the HKU Student Access Code is for your personal use only; it is not transferable, and must not be shared with others. Violation of this user clause would lead to the revocation of access right and you may be subjected to disciplinary actions.
FAQ
The Code is not an official HKU Student Registration Card.
Please hold your device slightly farther away (about 10cm) from the scanner for it to be read properly, and turn off the “eye care”, “blue light filter” or “night shift” mode of the device.
The Code is for your personal use only; it is not transferable, and must not be shared with others. Violation of this user clause will lead to the revocation of access right and you may be subjected to disciplinary actions.
No, HKU Portal login is required. If you have forgotten your password, please click the “Forget your PIN?” link on the login page
No, you can log in from one device at a time only.
Please log in HKU Portal and you may then log out the device remotely.
For your security protection, each Code is valid for 30 seconds only; the code will refresh automatically when expired.
No, the automatic refresh will pause if you leave the page or the display is switched off after a timeout period.
The Code is initially displayed at an optimal size for most devices; if needed, please tap the “zoom” button (magnifying glass icon) to enlarge the Code.
For your convenience the display brightness will be increased automatically when the Code is displayed.
Please close the relevant app and/or turn off NFC and try again. Please hold your device slightly farther away (about 10cm) from the scanner for it to avoid the pop up from being triggered.
You may not be using the most current Student Registration Card, or it has been reported lost previously. Please check your connect.hku.hk email for any notification emails.
The Code will not be generated if you are deregistered. For example, due to outstanding payments being overdue. Please wait for your student status to be reinstated first.
To prevent your Student Registration Card from being abused, please report the loss via the online reporting function available on HKU Portal.
During examinations, you must place your Student Registration Card on the top left corner of your desk throughout the whole examination for inspection by invigilators. Use of mobile phone and other devices is strictly forbidden in the examination venues. Mobile phones MUST be switched off and put inside the zipper pouch under your desk throughout the examination. Make sure that you do not have any devices and items (including but not limited to mobile phones and other devices) on your desk, in your pocket or on your body throughout the examination. Unless you have obtained the prior permission of an examiner or invigilator, you are not allowed to access the content of your bag or the zipper pouch where your mobile phone is stored at any time during the examination.
Support
If you have any ideas, suggestions, or comments regarding the Code, please do not hesitate to contact the ITS Service Desk by calling our hotline at 3917 0123 or by email to ithelp@hku.hk.
If you experience any issues using the Code at catering outlets, please approach a duty staff of the canteen/restaurant for assistance.
Policies and Guidelines
The use of the HKU App is subject to Policies and Guidelines of the Information Technology Services, including Privacy Policy Statements and Personal Information Collection Statements, posted at https://its.hku.hk/policies-and-guidelines/.