Check if there is any malicious email inbox rule

In recent cases of compromised account, some victims reported that their emails were deleted or being forwarded to the hackers. The problem was mostly due to unauthorized email inbox rules set up by the hacker. Please follow the steps below to check whether your mailbox has been injected with such malicious email inbox rules:

  1. Go to https://webmail.hku.hk and select the appropriate mail system for your mailbox.

    Go to https://webmail.hku.hk and select the appropriate mail system for your mailbox.

  2. You will be redirected to Microsoft Office.
  3. When prompted, sign in with your HKU Portal UID and PIN.
  4. In the right-top corner, please click the Gear button gear button

    menu

  5. Please choose the setting “Mail” => “Rules”

    Please choose the setting “Mail” => “Rules”

  6. If you find any rules which are NOTset up by you, please “TICK” the rules and click the “Trash” button to remove them.
  7. Please also check the missing emails from your “Deleted Items” or “RSS Feeds” folder on the left menu. Please move them all from the “Deleted Items” or “RSS Feeds” folder to your Inbox.