FAQs on Moodle and Panopto for Teachers and Students

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FAQs for Teachers

Learning Management System (LMS) – Moodle

Important FAQs

Moodle has been in place to support the University’s electronic teaching and learning since 2011. More and more course materials are being kept on Moodle with new materials added year after year. The majority of teaching and learning activities are taking place on the current year courses. Past courses materials stored on Moodle are mostly for read-only reference purposes. It will be a good practice to off load the old e-courses and their materials to archive servers to give better server performance and storage for the current e-courses.

ITS has introduced the Moodle Course Archive System in July 2014 with aims to distribute the ever increasing Moodle production system’s loading to the Archive platform and establish a long-term mechanism to handle the accumulating Moodle courses and materials. Our users including teachers, staff and students can continue to access the courses which are older than two years via My eLearning tab of HKU portal. Course materials will be kept a maximum of six years.

Teachers can upload their own videos to Moodle but they are more recommended to upload the video on our Lecture Capture System (Panopto).

Moodle supports most of the file formats (e.g. .mp4, .wmv, etc) . Students need to download the videos from Moodle and open the video using their own software. The maximum file size in Moodle is 300 MB.

FAQs on Turnitin

A Similarity Report shows the plagiarism checking result. Teachers can view the  report by clicking “Submission Inbox” tab in Turnitin Assignment.

The chosen settings for the assignment:

  • Similarity Reports will only be ready when the assignment deadline and time have passed, if the assignment was set to create reports on the due date.
  • The setting to create Similarity Reports must be enabled for the assignment. If this setting is not turned on, no reports will be created for any submissions made to the assignment.
  • Some file types may not receive a Similarity Report when they are submitted. If the assignment allows any file type, Turnitin will NOT create a Similarity Report for these:
    •  Password-protected files
    •  Microsoft® Works (.wps) files
    •  Microsoft Word 2007 macros-enabled .docm files
    •  OpenOffice Text (.odt) files created and downloaded from Google Docs online
    •  Document (.doc) files created using OpenOffice
    •  Spreadsheets created outside of Microsoft Excel (i.e. .ods)
    •  Apple Pages
    •  Text with visual effects

Changes made towards the settings for the assignment: 

When an assignment is originally created with settings to generate reports on the due date, or if the option to generate Similarity Reports is disabled, post-submission changing  of these settings to enable report generation or selecting ‘Immediately (first report is final)’ or ‘Immediately (can overwrite reports until due date)’ after submissions have been made may not always result in retrospective report generation. 

Resubmission of assignments:

If resubmissions are allowed within an assignment, the first three resubmissions will generate a new Similarity Report straight away. After three resubmissions, a 24-hour wait is enforced to generate Similarity Reports for all subsequent resubmissions. Therefore, Similarity Reports for a fourth resubmission and onwards will take 24 hours to generate.

FAQs on Guest Account

User-based Guest Account

The user-based guest account can be created with either a (i) teacher or (ii) student role to be assigned to Moodle courses.

If a teacher expects the guest to be enrolled onto more than one Moodle course in the future, teacher is recommended to add a User-based Guest Account to the course. Guest can use this one single account to access multiple Moodle courses.

The guest username = the guest’s email address.

Teacher can enter the guest’s non-HKU email address after clicking the Guest icon under “Grant access to Guest” column in “My eLearning” tab.

user_base_email

If the email account is already registered as a User-based Guest Account, the user will be added to the course.

If the email account is NOT registered as User-based Guest Account, teacher needs to create the guest account for the guest by filling the information below.

Guest’s first name, Guest’s last name and Moodle account password. The Moodle account password MUST include at least 8 characters, at least 1 digit(s), at least 1 lower case letter(s), at least 1 upper case letter(s), at least 1 non-alphanumeric character(s).

Guestaccount_userbased

Course-based Guest Account

The course-based guest account can be created with either a (i) teacher or (ii) student role in a Moodle course as well.

A Course-based Guest Account is for accessing a specific course only. The guest’s username will contain the course code as a prefix. Course-based Guest Account is suitable for teacher to let sit in students to login the Moodle course during the add/drop period.

Teacher needs to create the guest account for the guest by filling the information below.

Moodle account name, Moodle account password, Guest’s name and Guest’s non HKU email address. The Moodle account password MUST include at least 8 characters, at least 1 digit(s), at least 1 lower case letter(s), at least 1 upper case letter(s), at least 1 non-alphanumeric character(s).

Teacher can use “XXX@moodleguest.hku.hk” where XXX is any account name as the email address for setting up the guest account. However, if this email address is used, you will not receive any email sent by Moodle as this is a non-existing email account, e.g. announcement. Thus, you are recommended to use a real email address for creating guest account in order to receive email sent by Moodle.

Guest_ac_coursebased 

 

Guest needs the following information to login the Moodle platform:
1. Go to: http://hkuportal.hku.hk/moodle/guest.
2. Login with your Guest username and password.

Please send your personal email address to your department, the department staff will create a Moodle guest account for you and add you to the Moodle course(s) you teach. After the guest account created, you can use the guest account to login both Moodle and Panopto platforms.

FAQs on Moodle Teams Integration

Click the “Activate Moodle Team” button in the Teams block of a Moodle course. It will then be available the day after clicking this button.
teams_block

No, only Moodle courses of current academic year, can use the Moodle Team Integration.

The file list under the “Recordings” folder will be updated once every midnight. If you want to refresh in real-time, please click “Refresh files now” in the Moodle Team block.
teams_block_refresh

Teachers/TAs/Students of a Moodle course will be synchronized to the team site once every midnight.

Moodle teachers/TA will be mapped to owners in the team site, while students will be mapped to guest in the team site.

No, Moodle guest account is not supported yet.

They can click the “Accept” button once in the My eLearning tab and follow the instructions.
teams_invitation

Click at the “Open team” link in the Moodle Team block.
Click at the “Open SharePoint folder” link in the Moodle Team block.
open_teams

Go to the Team site via the Moodle Teams block, and access the “General” under “Main Channels” tab on the left. Then, click “Meet now”.
MS_Teams_Meet
Click “Start recording” from “Record and transcribe” under the “More” tab. 
MS_Teams_record

The video could be found under the “Files” tab.

  1. Go to “Files” tab in a Team site, or go to the SharePoint folder via the Moodle Teams block
  2. Go to the “Recordings” folder
  1. Go to “Files” tab in a Teams site, or go to the SharePoint folder via the Moodle Teams block
  2. Go to “Recordings” folder
  3. Upload video
  1. Go to “Files” tab in a Team site, or go to the SharePoint folder via the Moodle Teams block
  2. Go to the “Recordings” folder
  3. Click at a video link
  4. Enable “Chapters” under the Video Settings
    teams_chapter

Currently Microsoft Teams not supporting video online editing, you need to download your recorded video on local machine then edit with your favorite editor and upload back.

Yes, all files, including video recording in the “Recordings” folder, will be available to students for viewing automatically.

To disable:

  1. Go to “Files” tab in a Team site, or go to the SharePoint folder via the Moodle Teams block
  2. Go to the “Recordings” folder
  3. Mouse over the file you want to change the permission
  4. Click “…” and “Manage access”
  5. Click the drop-down list to the right of the Members and Visitors items
  6. Click “Stop sharing”
    stop_share

To enable:

  1. Go to “Files” tab in a Team site, or go to the SharePoint folder via the Moodle Teams block
  2. Go to the “Recordings” folder
  3. Mouse over the file you want to change the permission
  4. Click “…” and “Manage access”
  5. Click “+” button to the right of the “Direct access” option
  6. Enter “YOUR_MOODLE_COURSE_CODE Members” and “YOUR_MOODLE_COURSE_CODE Visitors”
  7. Click at the drop-down list on the right and choose “Can view”
  8. Untick “Notify people” and click “Grant access”
  1. Post (Chat)
  2. Files (including collaborative docx, xlsx, pptx)
  3. Meeting
  4. Other apps like Whiteboard are not available now for students

Yes, you can find the current views in the “about video” tab of your recording.
view_logs
For personal meetings:
Open your OneDrive for Business online (office.com -> My Content -> in the right upper corner “Go to OneDrive“) and open the Recordings folder.
For Channel meetings:
Open the file tab in the channel and open the Recordings folder.
Then, click one of your recorded meetings. You should find a tab named “About Video” in the upper right corner. When you click on it, it will show some details about the video like title and description. But also when you recorded the meeting and how many views this video has.

General FAQs on LMS Moodle

In the beginning (early-mid August) of a new academic year, Moodle courses will automatically be created and students and teachers role will be added to the Moodle course according to every course information available on the SIS for that year. This automatic course creation process will continue to run twice a day throughout the year. Its purpose is to keep updating the Moodle course creation, students’ and teachers’ enrollment of a course according to the SIS.

After the Moodle course is created, teachers and students (if their teacher has made the course available to them) are able to access Moodle courses under HKU Portal’s “My eLearning” Tab.

If teachers/staff cannot find their Moodle courses under the “My eLearning” tab of HKU Portal, there are normally three possible situations and solutions as stated below:

 SituationSolution
1.It is an academic course, the missing course is due to its corresponding class information is not yet ready on SIS.

Apply for a Moodle course by filling in the form under “My eLearning” tab in HKU Portal. You can indicate on the form that which SIS course will this requested course would be map to. This could avoid double creation of the same Moodle course when the SIS data is ready later on.

The course will be created immediately after teacher submitted the application form online.

2.It is an academic course, the missing course is due to the course teacher information in SIS is not defined/ not up-to-date.You can contact the department eLearning staff for help. If your department eLearning staff has a departmental course administrator role on Moodle, he/she is able to access and manage all the Moodle courses under your department.
After the eLearning staff has granted a teacher role to you, you can access the Moodle course in an hour.
3.It is not an academic course and/or the information will not be on SIS.

Apply for a Moodle course by filling in the form under “My eLearning” tab in HKU Portal. The course will be created immediately after teacher submitted the application form online.

apply_Moodle_course

or

You can apply for an online course on Moodle by sending email with the course code and course title to ithelp@hku.hk

Teachers should login their Moodle courses via HKU Portal => My eLearning => Click to access your Moodle courses, if any.

For information, refer User guide on Moodle for instructor- a quick start

  1. There may be a delay in obtaining enrollment records from Registry. For undergraduate or research postgraduate students, it takes 1 day to activate students’ access to your Moodle course after enrollment. For taught postgraduate students and have enrolled in your course by filling in paper forms, please send your enrollment data to the Registry via Faculty Office as soon as possible. Students’ access to this Moodle course will be activated 1 day after the Registry has entered enrollment record into their database.

The student list on Moodle will be automatically updated according to SIS.
Moodle gets the updated enrollment records from SIS twice a day (10:00 and 16:00 under normal situation).

Once teacher add the class of student in HKU Portal, they will see the student enrollment status is “To be added”. The students will be added to the course in an hour.

Please note that the teacher role added on Moodle maybe the administrative staff of your faculty. If you would like to delete the teachers from the teacher role, please go to HKU Portal => My eLearning => Click to access your Moodle courses, if any => Click teacher icon under “Grant Access to” column, and delete the teachers from the course.

Moodle collects data from Student Information System (SIS), please ensure that the teacher is added in SIS.

Teachers and students are advised to refer information on:

http://lib.hku.hk/copyright/index.html

http://aao.hku.hk/sy3/plan-of-study/exa-and-ass/copyright/

http://www.ipd.gov.hk/eng/faq/copyrights/cpr_ed.htm

Click the profile icon on the top right hand corner in the Moodle course.

Select “Switch role to…”

Click “Student” button and you will see the student view of the course.

Sure, you can access Moodle anywhere as long as you have internet connection. Please remember your UID and PIN of HKU Portal.

  1. Login Moodle system as teacher
  2. Go to a Moodle course
  3. Click “Restore” under Administration block
    backup
  4. Under “Course backup area“, click the “Download”
    faq_restore2
  5. Select “Save File” and click “OK” to save the file under your local computer.
    faq_restore3
  1. Login Moodle system as teacher
  2. Go to a Moodle course
  3. Click “Restore” under Settings block
    backup
  4. Click “Manage backup files“.
    faq_restore4
  5. Click on the file you want to delete.
    faq_restore5
  6. Click “Delete” in the pop up window to delete the file.
    faq_restore6
  7. Click “Save Changes“.
    faq_restore7

If your Moodle course is too large when you perform the backup function, you may end up with a backup file which exceeds 300MB. You need to upload the backup file when you try to restore the course by using “Restore” function.

It is not possible to upload a too large backup file since the maximum upload file size is 300MB on Moodle. Here are three suggested alternatives for you to restore a backup file of which its size exceeds 300MB.

Alternative 1 (Send the backup file to ITS to restore)

You may send the backup file stored in a media (e.g. CD / USB thumb drive) through internal post to IT Services, eLearning Team. Please state the course code and we will restore the course for you.

Alternative 2 (Backup your course in multiple files of smaller size)

When you are doing the backup in the course, you can configure the backup settings by selecting what kinds of information you want to backup.

You can backup your course in multiple files to make each backup file size less than 300MB.

Alternative 3 (Use the “Import” function)

You can use “Import” function instead of “Backup and Restore” function to adopt the course materials from one course to another as long as you have a teacher role in both courses.

1. Go to your new Moodle course and select “Import” in “Settings” block.

import1[1]

2. Search and select the course to import materials from, then click “Continue”.

import2[1]

3. Follow the steps shown on the webpage, click “Next” button to go the next step, until step “6. Complete”.

import3[1]

The role of Departmental Course Administrator on Moodle can be able to access and manage all the Moodle courses under the specified department(s).

eLearning staff can apply for the Departmental Course Administrator access by filling a form CF-131 Application for Departmental Course Administrator on Moodle Learning Management System , please submit the form online and the application MUST be endorsed by Head of Department.

Linking to HKU Libraries e-resources

To facilitate student access to the library e-resources, Faculty members can either link the materials in Moodle or create an Online Course Reserve in the library catalogue.

Materials available for Moodle integration are not limited to journal articles or ebooks. Extensive e-resources in multimedia format, such as streaming videos or music, can also be linked for student access. In linking these resources, please follow the instructions at Online Reading List . This will trigger the HKU Library authentication to allow off-campus access. Remember to test the URL prior to releasing the web page.

For Online Course Reserves, Faculty members can simply fill out the Reserve Materials Request Form. Readings under that course will become searchable in the library catalogue by course title/ code or the instructor’s name.

Students wishing to explore further beyond the course materials can visit the Electronic Resources webpage or the LibGuides page. These websites provide the gateway to a wide spectrum of databases, either of multi-disciplinary nature which would suit undergraduates in general or on specific subject areas for in-depth discovery of information. LibGuides, in particular, are focused on bringing together an array of course specific resources and services as well as an introduction to each specialist librarian in each discipline.

To learn how to use these resources, you are most welcome to attend our library courses or Ask a Librarian.

A Moodle Support block is added to every Moodle course page. It is placed at the bottom of the right hand side of a Moodle course. Users can easily get Moodle support information from this block. This block provides access to information such as FAQs for teachers, user guides for teachers and students and upcoming training and workshops.

Teachers are welcome to contribute suggestions about Moodle, e.g. if you find some Moodle plugins useful, please send us email at ithelp@hku.hk

Grade will not been shown to students in the following cases:

Case Steps to change the settings
1. Gradebook settings under course settings page.

To change the course settings,

1. Click “Edit Settings” in the Settings block.

edit_settings

2. Select “Yes” under “Show gradebook to students” if you want to let students know their own grade.

show_gradebook
2. Gradebook settings under “Categories and items”.

To change the course settings,

1. Go to gradebook and select “Categories and items” tab.

categories_items

2. Teachers can decide to hide/show the grade item by selecting “Hide”/”Show” under “Actions” column.

hide_grade
3. Assignment is hidden from students

Please note that students cannot view the assignment’s grade if the assignment is hidden from students.

To change the settings,

1. Go to the course content page.

2. Click “Turn Editing On” button on the top right hand corner.

3. If the “eye” opens next to the assignment item, it means the assignment’s grade will be shown to students.

The document “Guidelines for Using External Web 2.0 Services for University Purposes” (“Guidelines”) is prepared to offer guidance on some of the risks which need to be considered. Two example case studies of Web 2.0 services illustrate the use of the Guidelines in evaluating the risks.

Only guests can change their Moodle guest account password through Moodle.

Under the guest login page at http://hkuportal.hku.hk/moodle/guest , click “Forgotten your username or password?“. 

Follow the steps to reset/change your Moodle password.

You can find your messaging settings on Moodle.

1. Select “Preferences” in the pulldown menu next to your profile picture on the top right corner.

2. Click “Notification preferences“

3. By default, if you are logged in Moodle, you cannot receive email notifications when someone sent you messages by using “Messaging” function.

4. You can update your messaging settings on this page.
notification1
notification2
notification3
notification4
notification5

You are recommended to apply for a new “teacher-requested” Moodle course by filling an online application form in HKU Portal

1. Go to “My eLearning” tab

2. Click the link “Access your Moodle courses, if any”

3. Click the link “If you would like to create additional Moodle courses, please click here“.

When you fill in the application form, under the question: “Would you like to use this course to replace the course template that is/will be created according to the Official Course Code information registered in the Student Information System (SIS)?” Please select “No” since it is a non-SIS course.

After you have submitted the application form, a new Moodle course will be created for you and you can start adding your students into this course.

4. You can add more than one class of students through HKU Portal to the Moodle course after the course is created. You can find more information on how to grant student access to the Moodle course here. 

You are recommended to add hku.hk to “Compatibility View Settings” to solve this issue

1. Click “Tools” on the top right hand corner of IE browser.

2. Click “Compatibility View settings“.
htmleditor1[1]

3. Enter “hku.hk” under “Add this website” box, and click “Add“. After clicking “Add“, click “Close” button to close the window.
htmleditor2[1]

4. You can then access the HTML editor when using IE.

We have prepared User guide on Moodle online, you can click here to view the user guide.

If you have other questions, please send the questions to ithelp@hku.hk or call the ITS helpdesk hotline: 3917 0123.

If you are the teacher, TA or course administrator of Moodle courses. You can send class email via the My eLearning tab of HKU Portal. You can access the QuickMail in Moodle by clicking the “Email to class” icon as shown in the figure below. For the user guide of QuickMail, please click here.

email_to_class[1]

Moodle has been in place to support the University’s electronic teaching and learning since 2011. More course materials are being kept on Moodle year after year and new teaching materials are being added every year. The majority of teaching and learning activities are taking place on the current year courses. Past courses materials stored on Moodle are mostly for read-only reference purposes. It will be a good practice to off load the old e-courses and their materials to archive servers to give better server performance and storage for the current e-courses.

ITS has introduced the Moodle Course Archive System in July 2014 with aims to distribute the ever increasing Moodle production system’s loading to the Archive platform and establish a long term mechanism to handle the accumulating Moodle courses and materials. Our users including teachers, staff and students can continue to access the courses which are older than two years via the eLearning tab of HKU portal. Course materials will be kept a maximum of six years.

A daily data maintenance job of Moodle runs at 2:15am for about 2 minutes normally.  Users may experience login or access problem. We would recommend users avoid logging on Moodle during this period.

“Read-Only” Moodle course:
– Cannot enroll/ unenroll users
– Can read/download course materials (e.g. can view and download a course file)
– Cannot add/edit/remove courses materials (e.g. cannot post reply to a forum)
– Can perform course backup

Note the following:

FunctionIn Read-Only mode for teachers/TAs/administratorsIn Read-Only mode for students
AssignmentCannot view submitted assignmentsCannot view submitted assignments
NanoGongCannot see the audioCannot see the audio
SurveyCannot view past surveyCannot view past survey
Turnitin assignmentCannot view submitted assignmentsCannot view submitted assignments
WorkshopCannot view submitted assignmentsCannot view submitted assignments
GradebookCannot view grades in gradebookCannot view grades in gradebook

 

The anti-virus software, Kaspersky, may block the file download function. If you are using Kaspersky anti virus software on your PC, please temporary disable some settings in the software and try to download the files again.

1. Under Web Anti-Virus, Click Enable Web Anti-Virus, click Setting.

2. Under Trusted URLs, click “Do not scan web traffic from trusted URLs:”

3. Click Add and add the link “*.hku.hk”

4. Click OK and Save.
Kaspersky_3[1]

Please be noted that teachers will not be able to create any new Turnitin V1 assignments in Moodle after 31 August 2016.

Turnitinassignment_v2[1]

All Turnitin V1 assignments created before that day are not affected and are still available for access by teachers and students.

Teachers and students can access the previous Turnitin assignments by clicking the assignment link in the Moodle course.

Teachers can upload their own videos to Moodle but they are more recommended to upload the video on our Lecture Capture System (Panopto).

Moodle supports most of the file formats (e.g. .mp4, .wmv, etc) . Students need to download the videos from Moodle and open the video using their own software. The maximum file size in Moodle is 300 MB.

Please send your personal email address to your department, the department staff will create a Moodle guest account for you and add you to the Moodle course(s) you teach. After the guest account created, you can use the guest account to login both Moodle and Panopto platforms.

The update to Class Planner and Room Booking System (CPRB) will be refreshed in Tutorial Sign-up Application hourly between 7:00am and 11:00pm.

Lecture Capture Service (LCS) – Panopto

FAQs on Recording

Teacher can select only one audio input in the recorder. Teacher can select the audio source under the “Audio” field in Panopto recorder.

selectvideo

Yes, you can record the video offline when you have no network connection.  You will be able to upload the recording at a later time.

  1. To record an offline video, we need to select “Offline recording” for folder name.

    Click on the “Drop down” icon to select a folder.
    panopto-dropdown-box[1]

  2. Click “Offline Recording”.
    panopto-offline-recording[1]
  3. Click the “Record” button to start the recording.
    panopto-record

  4. After finished the recording, the record video will be shown under “Offline Recordings” section. Teacher can click “Upload to Server” button to upload the video when there is a network connection.
    panopto-offline-recordings

For a 2 hours video, with video, audio and screencast, the general time required for complete uploading is 1-5 mins after pressing the “Stop” button, while for complete encoding, it requires roughly another 45 mins to complete.

Sure, teacher has to change the resolution of the recording before starting the recording. Teachers can set the “Max resolution“, “Bit rate” and “Frame rate” of the recording. Remember to click “Apply” after making changes.

panopto-resolution
Please note that the video quality also depends on the resolution of the video camera.

For more information, please visit http://support.panopto.com/coursecast-2-articles/39-windows-recorder/107-recconfig21

Yes, teacher can choose “No video” source. However, please be reminded that at least one video source, audio source or screencast source should be recorded by using Panopto recorder.

When teacher has finsihed recording, it is recommended for them to monitor the upload progress in the classroom or theater until the video recording has been completely uploaded on to the Panopto server before they leave. This could make sure the recording is securely uploaded to server for encoding.

If the uploading is not yet completed, and you need to leave the room, you are suggested to close the Panopto window and do NOT switch off the PC. The uploading will continue as a background task of Windows,. (The PC will be shut down automatically one hour after the last class of the day.)
panopto upload

2FA is not required for teachers to use Panopto at home.

Teachers can record videos and share to class students, please follow the user guide at Panopto_Userguide_To_install_Panopto_recorder_on_the_personal_computer to install the Panopto recorder in your computer and follow the user guide at Panopto_To_start_the_recording_in_the_classroom to record video.

FAQs on Video Editing

Yes, support staff who have editing right in the Moodle course can edit the videos under the corresponding Panopto course folder.

Students cannot save the video copy on their own PCs if teachers did not give the “Share” link to students.

Students can only view the video by clicking the video links in “Panopto” block on Moodle.
panopto_block

Teachers are recommended to edit the .mp4 video before uploading it to Panopto platform. Teachers can only make simple editing on Panopto platform.

FAQs on Broadcasting

It depends on the network utilization. The delay can be in a range of 1-6 seconds.

Yes, Panopto recorder can record a broadcast session.

  1. In the Panopto recorder, check the box “Broadcast and Record“.
    panopto-broadcast

  2. After clicking the “Record” button, teacher can see a “Broadcast URL” at the bottom right corner. Teacher can click the copy/share button to share this link to students.
    broadcast-url

  3. If the Moodle course folder is selected, the broadcast URL will also show in the “Panopto” block on Moodle. Students can simple click “Watch Live” to join the broadcast.

We recommend the number of participants should be less than 100.

General LCS Panopto FAQs

Teachers and students cannot search for the video if it is set to “Private“. The users who do not have permission cannot view the private video.

In Panopto, there is no expiry date for a video. However, it is possible to remove the video links from Moodle or remove the videos from your Panopto account.

Panopto cannot automatically add caption from google doc at this stage. Teacher may need to add caption manually if the teacher wants the content of the google doc shows as a caption.

Caption can help teachers and students to search for a video.

1. Select “Captions” tab.

2. Enter the captions in the box provided.

3. Press “Enter”.

The video can be downloaded in podcast and .mp4 formats from both mac/window pc.

Panopto recorder software supports 32-bit and 64-bit windows system architecture.

No. Panopto recorder does not support Linux at the moment.

Yes, teachers can install Panopto recorder software to their laptops and use it anywhere.

For more information, please click here.

No, external viewer does not need a Panopto account to view the video. Teachers can send the video link to external viewer and they can view the video by clicking a URL link of the video.

Yes, external viewer can leave comments on the video. Only teacher can see these comments and the comments will be made in anonymous.

Panopto supports Internet Explorer, Firefox, Chrome and Safari.

For more information, please visit https://support.panopto.com/s/article/Learn-About-Viewing-Requirements

There is virtually no limit on the storage size for each teacher at this stage.

No, the Panopto video will not be removed after a semester finished. The Panopto video will be kept for 6 years for teachers.

Yes, you can bring other AV equipment to the classroom for recording. For example, your USB web camera, you can use your own web camera for recording by connecting it to the Panopto PC with USB.

The recorded video (Pancast) will be automatically inserted into the Moodle course block that you have enabled in your Moodle course. Students of this Moodle course can see the recorded video links and by clicking the link, they can view the Pancast.
panopto_block

Yes, Panopto can be used for iPhone. Please refer to Panopto_Userguide_Install_Panopto_in_iPhone

No, please install Panopto recorder on your personal computer by following here.

You are recommended to add hku.hk to “Compatibility View Settings” to access Panopto account login page: http://lecturecapture.hku.hk

  1. Click “Tools” on the top right hand corner of IE browser.
  2. Click “Compatibility View settings“.
    htmleditor
  3. Enter “hku.hk” under “Add this website” box, and click “Add“. After clicking “Add“, click “Close” button to close the window.
    htmleditor2
  4. You can then access the HTML editor when using IE.

 

Panopto supports the latest version of Keynote available in the Mac app store. Please refer to https://support.panopto.com/s/article/keynote-compatibility-2 for more information.

Users who have “Creator role” in the Panopto folder can create Panopto video while users who have “Viewer role” can only view the video. Please find the following table for the role mapping between Moodle and Panopto.
Role in Moodle Role in Panopto
Teacher Creator
Student Viewer
Teaching Assistant Creator
Non-editing Teacher Viewer
Guest Student Viewer
Guest Teacher Creator
Departmental Course Administrator Creator
Moodle Course Administrator Creator
Link to a systemAlternative access method
https://moodle.hku.hkhttps://121.37.222.164:8091
https://lecturecapture.hku.hk

If you encounter any connection problem to Panopto (https://lecturecapture.hku.hk), please try the following:

  • Connect through HKUVPN
  • Try to connect with another networks (eg. mobile network or another broadband network)

Teachers and students may see a security warning when they visit the alternative links.  Please follow the steps below to proceed the connection in accordance with the browser that you are using:

  1. Chrome
  2. Firefox
  3. Edge
  4. Internet Explorer 11
  5. Safari

1. Using Chrome

  1.    Click “Advanced”
  2.    Click “Proceed to 121.37.222.164:8091 (unsafe)”

2. Using Firefox

  1.  Click “Advanced”
  2.    Click “Accept the Risk and Continue”

3. Using Edge

  1.  Click “Details”
  1.  Click “Go on to the webpage (Not Recommended)”

4. Using Internet Explorer 11

  1.  Click “More information”
  2.    Click “Go on to the webpage (not recommended)”

5. Using Safari

  1.    Click “Show Details”
  2.    Click “visit this website”
  3.    Click “Visit Website”
  4.    Click “Cancel”
  5.    Search and open “Keychain Access” from your Mac
  6.  Click “Certificates”, double click “*.hku.hk”
  7.    Expand the “Trust” from the new window
  8.    Select “Always Trust” for “When using this certificate”
  9.    Close the Screen, enter yourMac account and password, click “Update Setting”
  10.   Refresh the webpage

Please send your personal email address to your department, the department staff will create a Moodle guest account for you and add you to the Moodle course(s) you teach. After the guest account created, you can use the guest account to login both Moodle and Panopto platforms.

If you cannot find your Panopto course folder, please enable it. 
 
Note: Only teachers or teaching support staff with “Teacher” or “Teaching Assistant” or “Course
Admin” role of a HKU Moodle course can enable Panopto to the Moodle course.
 
After the Panopto block is added, teachers and students can easily view the video recordings in a
Moodle course.

Steps:

  1. Go to the Moodle course.
  2. Click “Turn editing on” on the top right hand corner of your course.
    Turn editing on

  3. Under “Add a block”, which on
    the right/left hand side of the
    bottom of your Moodle course
    (based on the course theme
    settings), select “Panopto”.
    Add a block

  4. A “Panopto” block will be added to your Moodle course. If the block shows “This course has not yet been provisioned.”, please click the link “Provision Course” to create the Panopto course folder.
    Panopto

  5. Teachers and students in the course can click the video links under “Completed Recordings” when the videos are ready for viewing.
    panopto block

Please use mobile browser to access to HKU Moodle (https://moodle.hku.hk) and click the Panopto video links to view the video in mobile browser.

FAQs for Students

Learning Management System (LMS) – Moodle

Guest needs the following information to login the Moodle platform:
1. Go to: http://hkuportal.hku.hk/moodle/guest.
2. Login with your Guest username and password.

Teachers should login their Moodle courses via HKU Portal => My eLearning 

For information, refer User guide on Moodle for instructor- a quick start

The tick in the square box next to each activity is only for users to mark their progress on the Moodle course. User can manually tick the box if the item is already read.

tickbox2

Please note that all HKU Moodle users can view your blog on Moodle. Please DO NOT post any sensitive/private information by using blog function.

Teachers and students are advised to refer information on:

http://lib.hku.hk/copyright/index.html

https://www.ipd.gov.hk/en/copyright/faqs-and-guidance-notes/copyright-and-education/index.html

Time is needed for the system to generate the originality report. For the forth or later submission, it needs 24- hour to generate the report for the student.

Only guests can change their Moodle guest account password through Moodle.

Under the guest login page at http://hkuportal.hku.hk/moodle/guest , click “Forgotten your username or password?“. 

Follow the steps to reset/change your Moodle password.

You can find your messaging settings on Moodle.

1. Select “Preferences” in the pulldown menu next to your profile picture on the top right corner.

2. Click “Notification preferences“

3. By default, if you are logged in Moodle, you cannot receive email notifications when someone sent you messages by using “Messaging” function.

4. You can update your messaging settings on this page.
notification1
notification2
notification3
notification4
notification5

Users cannot use iPad to view PDF file on Moodle. Only the first page of the PDF file can be shown and users cannot scroll the file to the next page.
You are recommended to download the file on your own PC and transfer the file to your iPad.

A daily data maintenance job of Moodle runs at 2:15am for about 2 minutes normally.  Users may experience login or access problem. We would recommend users avoid logging on Moodle during this period.

Link to a systemAlternative access method
https://moodle.hku.hkhttps://121.37.222.164:8091
https://lecturecapture.hku.hkIf you encounter any connection problem to Panopto (https://lecturecapture.hku.hk), please try the following:

 

  • Connect through HKUVPN
  • Try to connect with another networks (eg. mobile network or another broadband network)

Teachers and students may see a security warning when they visit the alternative links.  Please follow the steps below to proceed the connection in accordance with the browser that you are using:

  1. Chrome
  2. Firefox
  3. Edge
  4. Internet Explorer 11
  5. Safari

1. Using Chrome

  1.    Click “Advanced”
  2.    Click “Proceed to 121.37.222.164:8091 (unsafe)”

2. Using Firefox

  1.  Click “Advanced”
  2.    Click “Accept the Risk and Continue”

3. Using Edge

  1.  Click “Details”
  1.  Click “Go on to the webpage (Not Recommended)”

4. Using Internet Explorer 11

  1.  Click “More information”
  2.    Click “Go on to the webpage (not recommended)”

5. Using Safari

  1.    Click “Show Details”
  2.    Click “visit this website”
  3.    Click “Visit Website”
  4.    Click “Cancel”
  5.    Search and open “Keychain Access” from your Mac
  6.  Click “Certificates”, double click “*.hku.hk”
  7.    Expand the “Trust” from the new window
  8.    Select “Always Trust” for “When using this certificate”
  9.    Close the Screen, enter yourMac account and password, click “Update Setting”
  10.   Refresh the webpage

User can update the user profile picture in Moodle via the “Edit Profile” page.

However, the update to Surname, First name and Email address is disabled.

HKU Moodle does not support access from Moodle App.

Please access to HKU Moodle via mobile browser or HKU App.

Under the guest login page at http://hkuportal.hku.hk/moodle/guest , click “Forgotten your username or password?“. 

Follow the steps to reset/change your Moodle password.

Lecture Capture Service (LCS) – Panopto

HKU students can now apply for a Panopto student account via the online application form CF-159 and install Panopto recorder software on their PC, laptop or iPhone to start recording their Pancasts.

Link to a systemAlternative access method
https://moodle.hku.hkhttps://121.37.222.164:8091
https://lecturecapture.hku.hkIf you encounter any connection problem to Panopto (https://lecturecapture.hku.hk), please try the following:

 

  • Connect through HKUVPN
  • Try to connect with another networks (eg. mobile network or another broadband network)

Teachers and students may see a security warning when they visit the alternative links.  Please follow the steps below to proceed the connection in accordance with the browser that you are using:

  1. Chrome
  2. Firefox
  3. Edge
  4. Internet Explorer 11
  5. Safari

1. Using Chrome

  1.    Click “Advanced”
  2.    Click “Proceed to 121.37.222.164:8091 (unsafe)”

2. Using Firefox

  1.  Click “Advanced”
  2.    Click “Accept the Risk and Continue”

3. Using Edge

  1.  Click “Details”
  1.  Click “Go on to the webpage (Not Recommended)”

4. Using Internet Explorer 11

  1.  Click “More information”
  2.    Click “Go on to the webpage (not recommended)”

5. Using Safari

  1.    Click “Show Details”
  2.    Click “visit this website”
  3.    Click “Visit Website”
  4.    Click “Cancel”
  5.    Search and open “Keychain Access” from your Mac
  6.  Click “Certificates”, double click “*.hku.hk”
  7.    Expand the “Trust” from the new window
  8.    Select “Always Trust” for “When using this certificate”
  9.    Close the Screen, enter yourMac account and password, click “Update Setting”
  10.   Refresh the webpage
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