If I change to new phone, how do I use Microsoft Authenticator app for multi-factor authentication?

You can set up the Microsoft Authenticator app on five different devices.

Important:

If you’ve used five hardware tokens, you won’t be able to set up a sixth one, and you might see the following error message:

If you've used five hardware tokens, you won't be able to set up a sixth one, and you might see the following error message:

Note:

For those who have ONLY set up ONE MFA method but the setting does not work anymore, please reset the MFA account by submitting the application form at CF111 – Reset Portal PIN & MFA | HKU with a copy of staff/student card OR any document containing your full name and photo for identity verification (e.g. personal Octopus card).  

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