How to enquire/cancel a print job?
To check your submitted print jobs Visit enquiry page within HKU campus network. For WiFi connection, please use the SSID “HKU”. Login with your HKU Portal ID and PIN. Go to Job Pending Release. You can see your list of submitted print jobs that are pending to print. To cancel a print job Go to Job […]
How to check my uPrint transaction records (print/copy/top-up)?
Please visit enquiry page.This page is accessible within HKU campus network only (for WiFi connection, please use SSID “HKU”). Login with your HKU Portal ID and PIN. You can check your printing units balance, outstanding print job, print job history and printing units purchase records from this page.
How to check the printing units balance?
1. uPrint printers Tab your staff/student card at the uPrint printers. Tab the icon Quota. Your current balance of printing units will be shown. 2. uPrint enquiry system Go to enquiry page (this page is only accessible within HKU campus network). Login using your HKU Portal ID and PIN, click Enquiry (Purchase & Print History). The balance of printing units […]
What is the charge for using the uPrint service?
Please refer to uPrint Charging for details.
User Guide on SmartDraw
Install SmartDraw Desktop edition on Windows 10/8 Uninstall SmartDraw desktop edition from Windows 10/8 Access to SmartDraw Cloud Support Install SmartDraw Desktop Edition on Windows 10/8 Download and run the installation package to start the installation. Staff Student Click Next to proceed. Click Next to proceed. Read and accept the terms in the End-User License Agreement, click Next to proceed. Click Next to […]
User guide on data migration from desktop PC to VPC
1. Login the new VPC box before data migration Login the new VPC box with your HKU Portal UID/PIN. A Personal Home Drive (H:) will be automatically created on your VPC. This is the drive for storing your data files on the VPC and you can copy the data from your desktop PC to this […]
Setup Procedure for Microsoft OneDrive on Microsoft Windows for Students
OneDrive for Business is a public cloud storage offered by Microsoft. Students are advised not to store or share any personal or sensitive data on OneDrive. Prerequisite: OneDrive is installed together with Microsoft Office 365. Your OneDrive account is connected during the installation of Microsoft Office 365. If you have not yet installed Microsoft Office 365, please […]
Installation Guide of Sophos Home
Registration Create a Sophos Home account Uninstall any anti-virus software on your computer Install Sophos Home Windows Mac Registration Visit https://home.sophos.com/employee, enter your HKU email account (@hku.hk (for staff) or @connect.hku.hk (for students)) and click the Submit button. Create a Sophos Home account You will receive an email from Sophos Home <no-reply@uxxxxxxxxx.wl.sendgrid.net> with a unique […]
Top Ways Zoom Hosts & Admins Can Ensure a Secure Meeting Experience
(Reference: https://blog.zoom.us/wordpress/2019/12/04/hosts-admins-secure-zoom-meeting-experience/ and https://blog.zoom.us/wordpress/2020/03/20/keep-uninvited-guests-out-of-your-zoom-event/ on “How to Keep Uninvited Guests Out of Your Zoom Event”) Before the meeting During the meeting After the meeting Before the meeting Password-Protected Meetings Passwords can be set for newly scheduled meetings, instant meetings, personal meeting rooms, already scheduled meetings, and for participants joining by phone. This password is automatically generated in the calendar […]
Open a Protected Email in MS Outlook for Mac
Procedure to access email protected using “Do Not Forward” NOTE: If you haven’t signed in Microsoft Office with your @hku.hk account, the protected message will be displayed as below. Please sign in Microsoft Office with your @hku.hk account in order to read the message. When you receive protected email, Outlook displays it with an icon […]