Use of Information Rights Management (IRM) for Email and File Protection
Quick Links For new IRM users, to begin with, you are recommended to learn about the basic concepts of IRM: Introduction IRM (Information Rights Management) is a technology that allows individuals to set access permissions to files and email messages (including attachments). ITS adopted an IRM solution based on Microsoft Purview Information Protection (PIP). It […]
How to forward/reply a HTML message and retain the format?
Method 1 You can click “Forward as attachment” as shown below. The original message will be forwarded as an attachment in a new message. Method 2: You can apply the following settings to forward the message in HTML format: “Settings” -> “Preferences” tab -> “Composing Messages” -> “Compose HTML messages” -> Select “on forward or […]
Why calendar meeting requests become garbled and cannot be read?
When someone sends a meeting request in iCalendar format from a POP/IMAP account in Microsoft Outlook to a non-Outlook user, the Content-Type:text/calendar information is not recognized. As a result, the message is not processed correctly. Please try to do the following so that meeting request can be sent to non-Outlook user properly. Open Tools ->Options In the Preferences tab, […]
How to Change Sender Name/Email Address, Job Title and Add Profile Photo?
Change of Sender Name/Email Address Go to this link > login with your HKU Portal UID and PIN > fill in your preferred Sender Name and Email Address (if an email alias is set up) and HKU Portal PIN > click Submit. This change will take effect in 10 minutes after successful submission. Update Job Title Go to this link > login […]
I received the alert “critical error” when accessing “Options” under MyEmail tab in HKU Portal. What should I do?
This is a known issue when staff are accessing Options under MyEmail tab of HKU Portal if they are not using Microsoft browsers. As a workaround, please use Microsoft Edge to access the MyEmail tab or access your email via https://hkucc1.hku.hk/owa.
Why Microsoft Outlook fails to connect my mailbox after migrated to Exchange?
Some anti-virus software with firewall enabled may intercept the Outlook traffic and even block the traffic. Below is the procedure to add exception for Outlook in Kaspersky Endpoint Security for reference. Open Kaspersky Endpoint Security and choice ‘Settings’. Select ‘Anti-Virus protection’ and click ‘setting’ at the Exclusions and trusted applications. At the Trusted Applications, click ‘Add’. […]
How to setup to display a notification when a new email message arrives?
Webmail Interface (OWA) Microsoft Outlook A. Webmail Interface (OWA) Go to Settings . Choose Options. Select settings > mail. Under message options, check Display a notification when a new email message arrives. Click Save to complete the setup. B. Outlook Click File. Choose Options. Select Mail. Under Message arrival section, check Display a Desktop Alert. Click OK to complete the setup.
I receive alert message telling me my disk quota usage is almost reaching its limit. What should I do?
Delete some of your emails and empty your “Deleted Items” folder to reduce your mailbox size. After deletion, you can check your mailbox size as described in the webpages below- For Exchange users: Please refer to here. Alternately, you can register for using our email archive service which currently provides unlimited archive disk storage space. […]
Procedure to configure Android device to access Wi-Fi.HK via HKU
To access Wi-Fi.HK via HKU on Android devices, Go to the main menu. Choose Settings. Choose Wireless & Networks. Choose Wi-Fi settings. Tap Wi-Fi.HK via HKU. You will be prompted to the Wi-Fi.HK via HKU Welcome page when you open a web browser. Please read the Conditions of Use and Disclaimers (“the Conditions”) carefully before using the Wi-Fi.HK via HKU Service. By […]
Common Usage Scenarios of Information Rights Management
Some daily usage usage scenarios of IRM are listed below for reference. No. Scenario Recommended Method Remarks 1 Send confidential email (without attachment) to recipients for information only Do Not Forward 2 Send a confidential document to recipients for information only Custom Permissions – Viewer Email body will NOT be protected. 3 Send a confidential document […]