Why does my HKUVPN connection disconnect soon after connection?
An HKUVPN disconnects itself after 30 minutes of idle time. Besides, there is a time limit of 4 hours for each connection session in order to ensure a fair usage of the HKUVPN resources.
Procedure to Access Staff Email (HKUCC1) via Mail App on Mac OS X 10.15 or above
Procedure to Access Staff Email (HKUCC1) via Mail App on Mac OS X 10.15 or above Open “System Preference” and choose “Internet Accounts”. Select “Exchange” to perform the setup. Enter your name, HKU email address and HKU Portal PIN. Then click “Continue”. Click “Sign In” Under Account Settings, enter the following information: Username HKU Portal UID Password HKU Portal PIN Server Address […]
How to connect to HKUVPN behind a firewall?
If your computer is protected by a personal firewall or you are connecting to VPN behind a home router, you cannot connect to HKUVPN. You have to allow the following protocols to pass through the firewall in order to connect to HKUVPN. For Cisco AnyConnect VPN client: UDP 443 SSLTCP 443 SSL Note: If […]
Procedure to Access Staff Email (HKUCC1) via Outlook for Microsoft 365
Procedure to Access Staff Email (HKUCC1) via Outlook for Microsoft 365 New User Open “Microsoft Outlook 365″, enter Email address YourUID@hku.hk and press “Connect” Select “Exchange” Enter “Password” (Your HKU Portal PIN) Wait for the Account Configuration: Uncheck the box “Set up Outlook Mobile on my phone,too” and press “Done” The Outlook will then connect to the Exchange […]
I cannot install Cisco Anyconnect VPN on Mac OS X as the VPN package is greyed out during installation. What should I do?
The VPN package is greyed out (as shown in the screen capture below) due to incomplete/unclean installation of VPN client. To resolve the issue, please follow the steps below to remove the Cisco Anyconnect VPN client from your Mac OS X and re-install it again. Note: If your Mac user account has no password (a blank […]
Why I cannot connect to HKUVPN from China?
According to the Notice of the Ministry of Industry and Information Technology (MIIT) of the People’s Republic of China, China has upgraded their Great Firewall to prevent access to VPN servers located outside China. Users may experience difficulty in connecting HKUVPN from China and in some cases, users may be able to connect HKUVPN after […]
I can’t connect to my office/home PC using Microsoft remote desktop
Remote desktop (RDP) is blocked at the firewall for all direct RDP traffic from the Internet to computers in the Main Campus, Centennial Campus, Sassoon Road premises, Prince Philip Dental Hospital, and HKU offices in Cyberport 4 and Kennedy Town Centre. Users who require making RDP connections from the Internet should first connect to HKUVPN […]
How can I register my network card and how many network cards can I register?
Please refer to the procedures at network-card-registration. Each HKU staff and student can register up to 5 network cards (Ethernet card or wireless LAN card).
Procedure to Access Staff Email (HKUCC1) via MS Outlook / MS 365 Outlook (IMAP/POP) – new profile
For user currently using IMAP/POP3/Exchange to access email accounts in Outlook and Create New profile to access Central Email/Calendar Service(HKUCC1) Open “Control Panel” -> “User Accounts and Family Safety” -> “Mail (32-bit)” Click “Show Profiles…” Click “Add…” button At the field “Profile Name:“, enter “hkucc1.hku.hk“. In the “Auto Account Setup” dialog box, select “E-Mail Account“, enter the following information and then […]
“Network Error 38: The computer name you specified is already in use on the network.”
This message will be shown if your PC’s computer name is the same as another PC on the Internet. You have to change your computer name as follows: For Windows 10: Right click Windows Start to open the menu. From the menu, click Control Panel. Choose System and Security and click System. Under Computer name > domain and workgroup settings, click Change settings. […]