What should be done if I encounter authentication errors while attempting to log in to a Microsoft 365 app using multi-factor authentication?
If you encounter authentication errors while attempting to log in to a Microsoft 365 app using multi-factor authentication, you can try the following steps: Ensure that the correct verification code has been entered. Ensure that the Microsoft Authenticator app on your mobile device is the latest version. Attempt to uninstall and reinstall the Microsoft Authenticator […]
How can I add a Microsoft 365 account to the Microsoft Authenticator app if I am unable to scan the QR code?
If you are unable to scan the QR code (e.g. Phone camera is not functioning), you can manually add the Microsoft 365 account to the Microsoft Authenticator app. Open the Microsoft Authenticator app and select “Add account”. From the drop-down menu, select “Work or school account”, then choose “Enter account info” and manually enter your […]
How can I view the history of multi-factor authentication (MFA)?
To view the history of multi-factor authentication (MFA), open the “Microsoft Authenticator” app on your mobile device, tap “View Account”, and then select “Review recent activity” to see your MFA history.
How do I switch to a different multi-factor authentication method for my Microsoft 365 sign-in?
If you want to switch to a different multi-factor authentication method for your Microsoft 365 sign-in, you can sign in to your account and choose “I can’t use my Microsoft Authentication app right now”. Select the “Verify your identity” option and follow the prompts to choose other authentication method.
How can I troubleshoot issues with SMS verification when setting up multi-factor authentication for Microsoft 365 sign-in?
If you are having issues with SMS verification when setting up multi-factor authentication for Microsoft 365 sign-in, you should ensure that your phone number is entered correctly, and that your carrier is not blocking the SMS messages.
How do I install the Microsoft Authenticator app?
To install the Microsoft Authenticator app, follow these steps: Go to your device’s app store, such as the App Store for iOS devices or Google Play Store for Android devices. Search for “Microsoft Authenticator” in the app store. Find the app and select “Install”.
What should I do if I am unable to install the Microsoft Authenticator app for multi-factor authentication?
If you are unable to install the Microsoft Authenticator app for multi-factor authentication, you should check that your device is compatible with the app, and that you have the necessary permissions to install apps. You can also try uninstalling and reinstalling the app.
User Guide on Activating Multi-Factor Authentication (MFA)
Prerequisite: Your mobile phone (connected to a good data signal, wifi, or Eduroam, if you are on campus) A PC or tablet connected to the internet. Video: Setup Procedures: Download Microsoft Authenticator App (Android/iOS) Android (Google Play) iOS (App Store) The first time you use your UID and Portal PIN to try to access a University […]
If one of my devices cannot connect to Wi-Fi, is there some general methods that I can try to solve the problem?
Reboot the device Forget the SSID/profile and reconnect Reset the network setting (MUST ensure you remember all WiFi passwords since this method will forget all Wi-Fi connection in one’s device): How to reset your Android or iOS network settings in seconds How to Reset Network Settings in Windows 10 Update the driver, especially for new […]
How to verify whether the WiFi login issue is related to user device issue and NOT caused by user account? (I’m unable to login Wi-Fi, what could be the root cause?)
Check if you can login HKU portal. If you cannot login HKU portal, please contact ITS to check if the issue is related to your account. Otherwise, the issue may lie in your device, please try some general methods listed on the next question. Check if you can connect to any of the 3 SSIDs: […]