- Check if you can login HKU portal.
- If you cannot login HKU portal, please contact ITS to check if the issue is related to your account.
- Otherwise, the issue may lie in your device, please try some general methods listed on the next question.
- Check if you can connect to any of the 3 SSIDs: HKU, eduroam, or WiFi.HK via HKU.
- If all the Wi-Fi SSIDs are inaccessible, there may be issue related to your device, please try some general methods listed on the next question.
- If you can connect to HKU or WiFi.HK via HKU but not eduroam, make sure you type the username in the format of ‘UID@hku.hk’ for staff or in the format of ‘UID@connect.hku.hk’ for student.
- If you can only connect to WiFi.HK via HKU, please contact ITS to check if the issue is related to your account.
- Check if you can connect to HKU Wi-Fi using other devices (laptop, phone, tablet, etc.) with the same HKU account.
- If all your devices are failed to connect, please contact ITS to check if the issue is related to your account.
- Otherwise, the issue may lie in your device, please try some general methods listed on the next question.
- Check if you can connect to HKU Wi-Fi at other campus locations.
- If you can connect to Wi-Fi at other campus locations, please help report to ITS the location where you cannot connect to Wi-Fi.
- If you can connect to Wi-Fi at other campus locations, please help report to ITS the location where you cannot connect to Wi-Fi.
- If you changed your portal password recently, please be reminded to use new password. In case you forgot the new password, please reset the password again.
- If a certificate window appears upon connecting to the Wi-Fi network, please verify that the certificate name is “802.1x.hku.hk.” If it matches, proceed by selecting “Trust” or “Accept” to continue connecting to the Wi-Fi.