Cannot activate Office 365 on my Mac
To solve the activation problem, please follow the steps below: Choose Force Quit from Apple menu to close all MS Office Applications Download and run the License Removal Tool by following the guideline at https://support.microsoft.com/en-us/office/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431-4dad-83a9-6b727c03b193 Remove the following files from your Mac (You will need local admin privileges to make changes to your Keychain Access): […]
ITS Cloud User Guide
(A) VM subscription services If you are departmental staff and want to request or manage the ITS cloud VM: User Guide for Requester If you are a department head (or assigned approver) and want to accept/reject the VM request: User Guide for Approver (B) Central File Storage services (f1.hku.hk) For file storage of CIFS service, […]
How to subscribe to ITS Cloud Service?
(A) VM subscription services The VM requestor shall fill in the following signNow request forms by following the Naming Standard to rename the request document. For details, please refer to Requestor User Guide. Request Types Invite Links URL: New VM: https://signnow.com/s/fhs9sXI7?form=true Renew VM: https://signnow.com/s/vJw8Ot5V?form=true Add VM Resources: https://signnow.com/s/tor9jcJe?form=true Generic Request: https://signnow.com/s/I3Ill0JL?form=true **Remark: You are recommended […]
Where can I find my BitLocker recovery key?
There are several places that your recovery key may be, depending on the choice that was made when activating BitLocker. In case you forgot where you keep the Recovery Key, look in your Microsoft account is the most likely place to find it. On a printout You may have printed your recovery key when BitLocker […]
Procedure to Access Staff Mail (Exchange Online) using Outlook App on iOS/Android
Open Outlook App and click the ADD ACCOUNT button. Enter you email UID@hku.hk and click the CONTINUE button. Enter PIN of your account and click the Sign In button. In the Add another account page, click the MAYBE LATER button.
Procedure to Access Staff Mail (Exchange Online) on Android Devices
Go to Settings. Press Cloud and accounts. Press Accounts. Press Add account. Press Exchange. Enter your email address UID@hku.hk and press click NEXT. Enter PIN and press Sign In. Press Remember to save sign-in information. Press Yes to stay signed in. Allow Gmail to access your contacts, press ALLOW. Allow Gmail to access your calendar, press ALLOW. Press DONE to finish […]
Procedure to Access Staff Email (Exchange Online) on iOS Devices
To add an Microsoft Exchange account to your iOS device, tap “Settings”. Select Mail > Accounts, choose “Add Account”. Accounts, choose “Add Account”.” width=”800″ height=”595″ /> Select “Microsoft Exchange”. Enter yourPortalUID@hku.hk and click “Next”. Click Sign In. Enter the Description and click “Next“. You can modify the items to synchronize according to your preference or use the default setting. Click “Save”to finish the setup. […]
Promoting Web Accessibility within the University
A. What is Web Accessibility?B. Why Web Accessibility is Required?C. Web Accessibilities Best PracticesD. Online Software WAVEE. Online References A. What is Web Accessibility? Web accessibility refers to the practice of making websites usable by people of all abilities and disabilities so that they can read, navigate, and contribute on the Web. An inaccessible website could […]
FAQ for Sophos Home Commercial Edition
How to install Sophos Home Commercial Edition on your PC? Please refer to this page. What are the supported platforms and how many copies can I install? Sophos Home supports both Windows and macOS. Other platforms such as Windows Server and Linux are not supported. Each staff and student can register for one Sophos Home […]
Setup Procedure for Microsoft 365 Outlook
Pre-requisite: The following procedure is applicable to those using Microsoft Outlook desktop version which is included in Microsoft 365 (M365). Staff and students can install a copy of M365 via the procedure below: For Staff: https://its.hku.hk/kb/user-guide-on-office-365-proplus-for-staff/For Student: https://its.hku.hk/kb/user-guide-for-office-365-proplus/ Graduates can purchase a copy of M365 for using Microsoft Outlook desktop version. Open Microsoft Outlook under […]