Error: ‘Outlook is unable to connect to your incoming (POP3) e-mail server.’
Your Outlook may be configured to use SSL or incorrect POP3 port. Please try the following steps: In Outlook, click Tools => E-mail Accounts Click View or change existing e-mail accounts and click Next. Click the account of type POP/SMTP (Default) and click Change. Click More Settings. Click the Advanced tab. Make sure SSL is not used […]
Open a protected file in Windows
NOTE: All protected Microsoft Office documents can be opened by Office 2013/2016. For protected files with .ppdf/.ptxt/.pjpg/.ppng/.pgif/.pfile file extension, they can be opened by using RMS sharing application. Open protected Microsoft Office documents In Microsoft Outlook/OWA/File Explorer, double click the protected Microsoft Office document you want to open. The document will be opened using Microsoft Office and […]
How to reveal the FULL HEADER from mail message?
After you open a mail message, click the bar between the date and message body as the following, then the full message header will be displayed.
How do I reveal the FULL HEADER of an email message?
To determine whether a sender’s email address is real or spoofed, you need to look up the IP address in the full header. Please follow the steps below to reveal the full header (steps for more platforms can be found athttp://spamcop.net/fom-serve/cache/19.html): For Outlook Open the email and click the File tab. Under the Info tab, click Properties. Header information appears […]
I cannot delete mail with error message “errorroverquota”. What should I do?
The error “errorroverquota” indicates your disk quota is full. Please refer to the procedure here on how to delete mails without saving them in the Trash folder.
Use of Information Rights Management (IRM) for Email and File Protection
Quick Links For new IRM users, to begin with, you are recommended to learn about the basic concepts of IRM: Introduction IRM (Information Rights Management) is a technology that allows individuals to set access permissions to files and email messages (including attachments). ITS adopted an IRM solution based on Microsoft Azure Information Protection (AIP). It […]
How to forward/reply a HTML message and retain the format?
Method 1 You can click “Forward as attachment” as shown below. The original message will be forwarded as an attachment in a new message. Method 2: You can apply the following settings to forward the message in HTML format: “Settings” -> “Preferences” tab -> “Composing Messages” -> “Compose HTML messages” -> Select “on forward or […]
Why calendar meeting requests become garbled and cannot be read?
When someone sends a meeting request in iCalendar format from a POP/IMAP account in Microsoft Outlook to a non-Outlook user, the Content-Type:text/calendar information is not recognized. As a result, the message is not processed correctly. Please try to do the following so that meeting request can be sent to non-Outlook user properly. Open Tools ->Options In the Preferences tab, […]
How to Change Sender Name/Email Address, Job Title and Add Profile Photo?
Change of Sender Name/Email Address Go to this link > login with your HKU Portal UID and PIN > fill in your preferred Sender Name and Email Address (if an email alias is set up) and HKU Portal PIN > click Submit. This change will take effect in 10 minutes after successful submission. Update Job Title Go to this link > login […]
I received the alert “critical error” when accessing “Options” under MyEmail tab in HKU Portal. What should I do?
This is a known issue when staff are accessing Options under MyEmail tab of HKU Portal if they are not using Microsoft browsers. As a workaround, please use Microsoft Edge to access the MyEmail tab or access your email via https://hkucc1.hku.hk/owa.