How do I reveal the FULL HEADER of an email message?
To determine whether a sender’s email address is real or spoofed, you need to look up the IP address in the full header. Please follow the steps below to reveal the full header (steps for more platforms can be found athttp://spamcop.net/fom-serve/cache/19.html): For Outlook Open the email and click the File tab. Under the Info tab, click Properties. Header information appears […]
I cannot delete mail with error message “errorroverquota”. What should I do?
The error “errorroverquota” indicates your disk quota is full. Please refer to the procedure here on how to delete mails without saving them in the Trash folder.
Use of Information Rights Management (IRM) for Email and File Protection
Quick Links For new IRM users, to begin with, you are recommended to learn about the basic concepts of IRM: Introduction IRM (Information Rights Management) is a technology that allows individuals to set access permissions to files and email messages (including attachments). ITS adopted an IRM solution based on Microsoft Purview Information Protection (PIP). It […]
How to forward/reply a HTML message and retain the format?
Method 1 You can click “Forward as attachment” as shown below. The original message will be forwarded as an attachment in a new message. Method 2: You can apply the following settings to forward the message in HTML format: “Settings” -> “Preferences” tab -> “Composing Messages” -> “Compose HTML messages” -> Select “on forward or […]
Why calendar meeting requests become garbled and cannot be read?
When someone sends a meeting request in iCalendar format from a POP/IMAP account in Microsoft Outlook to a non-Outlook user, the Content-Type:text/calendar information is not recognized. As a result, the message is not processed correctly. Please try to do the following so that meeting request can be sent to non-Outlook user properly. Open Tools ->Options In the Preferences tab, […]
How to Change Sender Name/Email Address, Job Title and Add Profile Photo?
Change of Sender Name/Email Address Go to this link > login with your HKU Portal UID and PIN > fill in your preferred Sender Name and Email Address (if an email alias is set up) and HKU Portal PIN > click Submit. This change will take effect in 10 minutes after successful submission. Update Job Title Go to this link > login […]
I received the alert “critical error” when accessing “Options” under MyEmail tab in HKU Portal. What should I do?
This is a known issue when staff are accessing Options under MyEmail tab of HKU Portal if they are not using Microsoft browsers. As a workaround, please use Microsoft Edge to access the MyEmail tab or access your email via https://hkucc1.hku.hk/owa.
Why Microsoft Outlook fails to connect my mailbox after migrated to Exchange?
Some anti-virus software with firewall enabled may intercept the Outlook traffic and even block the traffic. Below is the procedure to add exception for Outlook in Kaspersky Endpoint Security for reference. Open Kaspersky Endpoint Security and choice ‘Settings’. Select ‘Anti-Virus protection’ and click ‘setting’ at the Exclusions and trusted applications. At the Trusted Applications, click ‘Add’. […]
How to setup to display a notification when a new email message arrives?
Webmail Interface (OWA) Microsoft Outlook A. Webmail Interface (OWA) Go to Settings . Choose Options. Select settings > mail. Under message options, check Display a notification when a new email message arrives. Click Save to complete the setup. B. Outlook Click File. Choose Options. Select Mail. Under Message arrival section, check Display a Desktop Alert. Click OK to complete the setup.
Procedure for Mac OS X to Access Universities via Y5ZONE
A. Pre-requisite Please make sure your Wi-Fi LAN card is WPA-compliant and your Mac is updated with the latest WLAN driver from the vendor. B. Configuration Procedure (to be done once) Under the menu, select System Preferences. Under System Preferences and Network and Internet, click Network. Under Network, select Turn Wi-Fi On and unlock the interface if locked. Click Advanced. Click the + button to add a new […]