How to forward/reply a HTML message and retain the format?
Method 1 You can click “Forward as attachment” as shown below. The original message will be forwarded as an attachment in a new message. Method 2: You can apply the following settings to forward the message in HTML format: “Settings” -> “Preferences” tab -> “Composing Messages” -> “Compose HTML messages” -> Select “on forward or […]
Why calendar meeting requests become garbled and cannot be read?
When someone sends a meeting request in iCalendar format from a POP/IMAP account in Microsoft Outlook to a non-Outlook user, the Content-Type:text/calendar information is not recognized. As a result, the message is not processed correctly. Please try to do the following so that meeting request can be sent to non-Outlook user properly. Open Tools ->Options In the Preferences tab, […]
How to Change Sender Name/Email Address, Job Title and Add Profile Photo?
Change of Sender Name/Email Address Go to this link > login with your HKU Portal UID and PIN > fill in your preferred Sender Name and Email Address (if an email alias is set up) and HKU Portal PIN > click Submit. This change will take effect in 10 minutes after successful submission. Update Job Title Go to this link > login […]
I received the alert “critical error” when accessing “Options” under MyEmail tab in HKU Portal. What should I do?
This is a known issue when staff are accessing Options under MyEmail tab of HKU Portal if they are not using Microsoft browsers. As a workaround, please use Microsoft Edge to access the MyEmail tab or access your email via https://hkucc1.hku.hk/owa.
Why Microsoft Outlook fails to connect my mailbox after migrated to Exchange?
Some anti-virus software with firewall enabled may intercept the Outlook traffic and even block the traffic. Below is the procedure to add exception for Outlook in Kaspersky Endpoint Security for reference. Open Kaspersky Endpoint Security and choice ‘Settings’. Select ‘Anti-Virus protection’ and click ‘setting’ at the Exclusions and trusted applications. At the Trusted Applications, click ‘Add’. […]
How to setup to display a notification when a new email message arrives?
Webmail Interface (OWA) Microsoft Outlook A. Webmail Interface (OWA) Go to Settings . Choose Options. Select settings > mail. Under message options, check Display a notification when a new email message arrives. Click Save to complete the setup. B. Outlook Click File. Choose Options. Select Mail. Under Message arrival section, check Display a Desktop Alert. Click OK to complete the setup.
Procedure for Mac OS X to Access Universities via Y5ZONE
A. Pre-requisite Please make sure your Wi-Fi LAN card is WPA-compliant and your Mac is updated with the latest WLAN driver from the vendor. B. Configuration Procedure (to be done once) Under the menu, select System Preferences. Under System Preferences and Network and Internet, click Network. Under Network, select Turn Wi-Fi On and unlock the interface if locked. Click Advanced. Click the + button to add a new […]
Procedure for iOS Devices to Access Universities via Y5ZONE
A. Pre-requisite Please make sure your device supports WPA2 Enterprise with 802.1x authentication and is installed with the latest Software Update. To check the Software Update version, tap Settings > General > About. Please visit Apple website for more information. B. Configuration Procedure Open Settings on your device. Tap the Wi-Fi button. While you are at an Y5ZONE WiFi hotspot, please make sure WiFi […]
Procedure for Android Devices to Access Universities via Y5ZONE
A. Configuration Procedure (to be done once only) Go to the main menu. Choose Settings. Choose Wireless & Networks. Choose Wi-Fi settings. Tap Universities via Y5ZONE. Set EAP Type to PEAP. Set Phase 2 Authentication to MSCHAPV2. For staff, please type in your username in the format of UID@hku.hk. For students, please type in your username in the format of UID@connect.hku.hk. Set CA Certificate to “Use System Certificates” if the option is available. Otherwise, leave it as […]
Procedure for Windows 10 to Access Universities via Y5ZONE
A. Configuration Procedure (to be done once only) Right click Windows Start button and select Control Panel. Click Network and Internet. Click Network and Sharing Center. Click Set up a new connection or network. Click Manually connect to a wireless network and choose Next. Under Manually connect to a wireless network, In Network name field: enter Universities via Y5ZONE;(Note: “Universities via Y5ZONE” is case-sensitive.) In Security type field: select WPA2-Enterprise;(Note: […]