Archives: KB

I can’t see the New Teams Meetings icon under my Outlook Calendar. Why?

Please check if you have downloaded the MS Teams client.  If not Close Outlook if it is open. Go to https://teams.microsoft.com/downloads. Click “Download Teams” Open Outlook.  You should see the New Teams Meeting icon added into the ribbon on your Outlook. If you still don’t see the add-in, make sure that it isn’t disabled in Outlook. In Outlook, choose File and then Options. Select […]

User Guide on Roundcube Webmail

Quick Links 1. Introduction Roundcube webmail is a webmail system for use by graduates with email accounts hosting on graduate.hku.hk. It supports reading and composing of HTML mails with multi-language contents. 2. Login Go to https://webmail.hku.hk and select GRADUATE.HKU.HK.  3. Input Identity Information at First Login Users will be prompted to input the following information at first […]

Can I access MS Teams using a browser instead of MS Teams client/app?

Yes, you can access MS Teams using a browser on PC or MAC. Find Teams on the web at https://teams.microsoft.com. Please refer to the table below for the supported browsers and their limitations: Browser Calling – audio, video, and sharing Meetings – audio, video, and sharing1,2 Internet Explorer 11 Not supported Only incoming sharing is supported […]

Bulkmail Control Guide for Recipients

Bulk emails from teaching departments and administrative offices are classified into General Notices and Important Notices. Important Notices contain important information that should be read by all recipients and will be sent to all designated recipients. General Notices are those that could be of general interest to members of the University. You can control not to receive General Notices […]

User Guide on IronPort Spam Quarantine

The IronPort Spam Quarantine program is deployed to quarantine emails classified as spam for staff email service (HKUCC1) and graduate email service (graduate.hku.hk).  If an email should not be classified as a spam, users can move it from quarantine and add it to the safelist. 1. Overview of IronPort Spam Quarantine The IronPort Spam Quarantine […]

Startup Guide for New Roundcube Webmail

Quick Links 1. Login Login via https://webmail.hku.hk. 2. Setup Identity At first login Users will be prompted to input the following information at first login: Display Name (Your sender name (information displayed in the “From” field)) Email (Default email address, non-editable) Signature (Your default “signature” message to display at the end of an email (OPTIONAL)) Update identity settings If you miss […]

Procedure on Setting up HKU Connect Email Service on Android Devices

Open “Settings” on your device. Open “Accounts and sync”. Tap Add Account. Select Google and Existing. In the Sign in screen, enter your HKU Connect email address (i.e. UID@connect.hku.hk) and your HKU Portal PIN in the password field.  For graduates using HKU Connect email, please enter the password of your HKU Connect graduate email account. After the account is created, select the services you want to sync. […]

Procedure on Setting up HKU Connect Email Service on iOS Devices

 Open Settings on your device. Tap Mail, Contacts, Calendars. Tap Add Account. Select Google. Enter your email address, i.e. UID@connect.hku.hk and your HKU Portal PIN.  Tap “Sign In“. In the “USERNAME” field, enter your HKU Portal UID. In the “PASSWORD” field, enter your HKU Portal PIN. Then tap “LOGIN”. Tap “Allow”. Tap “Save” to complete the set up.