Procedures on Accessing eduroam WiFi Service
eduroam, or Education Roaming, allows staff and students to use the WiFi service at other eduroam particpating institutions (local and overseas) using the same account credentials they use at their institutions. Staff and students can use the eduroam WiFi service with their HKU Portal accounts. No registration is requierd except or those whose HKU Portal […]
Procedures on Accessing “HKU” WiFi
The WiFi service “HKU” is for use by University staff and students. Staff and students can use the HKU WiFi service with their HKU Portal accounts. No registration is required except for those whose HKU Portal accounts were created before 5 June 2009. They are required to register once for using the WiFi service (steps: login HKU […]
How to access WiFi on HKU Campus and elsewhere?
Staff and students can enjoy free WiFi service on HKU campus using “HKU” WiFi. For setup procedures, refer to Accessing “HKU” WiFi. For free WiFi outside HKU campus, refer to the details as below. eduroam eduroam stands for Education Roaming. It is a location independent wireless network and RADIUS-based infrastructure that uses 802.1X security technology to allow […]
Why the Internet connection is dropped after HKUVPN is connected?
Some software items that will turn your PC into a WiFi hotspot are found incompatible with Cisco AnyConnect VPN client. The Internet connection will be dropped after HKUVPN is connected. Incompatible WiFi hotspot software includes: Connectify 猎豹免费WiFi You have to uninstall these WiFi hotspot software items for using HKUVPN. Besides, please make sure the “Mobile […]
Procedures for scanning a computer by using the legacy SAM System
Start the PC and login with a Windows account with administrator rights. Start Microsoft Edge web browser. Enable IE mode on Microsoft Edge Click the Settings and More “. . .” button on the top-right corner Select Settings option Click on Default browser In the Internet Explorer mode pages, click Add button Input https://hkusam.hku.hk, then click Add button […]
How to disable Internet Connection Sharing (ICS) in Windows 10?
Click Windows Start > Control Panel. Choose Administrative Tools. Click Services. Scroll down the services window and look for Internet Connection Sharing. Right click on the Internet Connection Sharing item, select Properties. Under General tab, change the “Startup type” to Disabled and select OK.
Why does my HKUVPN connection disconnect soon after connection?
An HKUVPN disconnects itself after 30 minutes of idle time. Besides, there is a time limit of 4 hours for each connection session in order to ensure a fair usage of the HKUVPN resources.
How to connect to HKUVPN behind a firewall?
If your computer is protected by a personal firewall or you are connecting to VPN behind a home router, you cannot connect to HKUVPN. You have to allow the following protocols to pass through the firewall in order to connect to HKUVPN. For Cisco AnyConnect VPN client: UDP 443 SSLTCP 443 SSL Note: If […]
Procedure to Access Staff Email (HKUCC1) via Outlook for Microsoft 365
Procedure to Access Staff Email (HKUCC1) via Outlook for Microsoft 365 New User Open “Microsoft Outlook 365″, enter Email address YourUID@hku.hk and press “Connect” Select “Exchange” Enter “Password” (Your HKU Portal PIN) Wait for the Account Configuration: Uncheck the box “Set up Outlook Mobile on my phone,too” and press “Done” The Outlook will then connect to the Exchange […]
I cannot install Cisco Anyconnect VPN on Mac OS X as the VPN package is greyed out during installation. What should I do?
The VPN package is greyed out (as shown in the screen capture below) due to incomplete/unclean installation of VPN client. To resolve the issue, please follow the steps below to remove the Cisco Anyconnect VPN client from your Mac OS X and re-install it again. Note: If your Mac user account has no password (a blank […]