I cannot connect to Campus Network (LAN) via cable connection. What should I do?
Please check the following: Pleaes check if you have already registered your network card by going to HKU Portal (type “network card” in the Search field and click the link “Register Network Cards”). If not, please register it via the same webpage. There may be problems with the IP address of your PC. Please check (i) If […]
Why I can’t login the HKU Portal?
Why I can’t login the HKU Portal? Mark sure you login HKU Portal via the login page. Make sure you are using the correct HKU Portal UID and PIN. Check whether the pop-up blocker is turned off for your browser. Make sure you are a current HKU member and your account is not expired due […]
Procedure to access webmail under MyEmail tab in HKU Portal
Procedure to access webmail under MyEmail tab in HKU Portal Access of webmail under MyEmail tab in HKU Portal maybe blocked by pop-up blocker, please follow the procedure below to disable the pop-up block. 1. Chrome At the end of the address bar, click the pop-up blocker icon . Click https://hkucc1.hku.hk/owa/auth.owa to access to HKUCC1 webmail interface. To allow […]
Procedure on setting up automatic replies (out of office assistant)
Procedure on setting up automatic replies (out of office assistant) A. Webmail Interface (OWA) – Exchange Online Go to https://mail.office365.com. Enter your HKUPortalUID@hku.hk and PIN. Click Sign In. Select Settings at the top right. Choose View all Outlook settings. Go to Mail > Automatic replies and set up automatic replies. After completion, click Save. B. MS Outlook […]
How to test?
How to test? You can use the original account name and password to login (SSH/SFTP) the new server by hostname webcloud01.hku.hk. And You can simply type the temporarily domain name “nOriginalDomainName” in the browser to browse. But for much serious checking, please consider using “local hosts file method”: add the following line to your PC , […]
What is the new server?
What is the new server? Hostname: webcloud01.hku.hk IP: 147.8.204.239 OS: CentOS 8.2 PHP: 7.3.20 (php-fpm) MySQL: 8.0.21 Accounts, home directory, database, crontab (but commented) are cloned from the original web server to this new server. The current web server cloud will continue running till summer 2021. Virtualhost with temporary domain name is set up on […]
How to delete your browsing history?
Edge Open Edge. Select > Settings > Privacy and services. Under Clear browsing data, select Choose what to clear. Choose a time range from the Time range drop-down menu. Check all the boxes. Select Clear now Firefox Open Firefox. Click the menu button , choose “History“, and click “Clear Recent History“. Select “Everything” under time range to clear, check the boxes “Browsing & […]
How to change file permissions using CoreFTP
For added security, files uploaded to web.hku.hk are owner readable and writable (600) only. This means only the owner can read, edit and delete the files. This is to avoid files accessible by anyone without the owner’s knowledge if file permission is granted world readable or searcheable. If you wish to make your files accessible […]
I cannot login to HKU Portal but see an error message after resetting the PIN to 10-18 characters. Why?
After resetting your PIN to 10-18 characters, you may see the following error message when you try to login HKU Portal: Please press the Refresh button or F5 key to reload the page. If problem persists, please try clearing the browser cache (steps).
I have just changed my HKU Portal UID and/or PIN and cannot login. Why?
For change of HKU Portal PIN, the new PIN will be effective in 10 minutes. For change of HKU Portal UID, the effective time of the new UID is illustrated below: Submission between 8:00 am and 00:45 am: 1 hourSubmission between 00:46 am and 7:59 am: after 9:00 am on the same day Please try to login after the effective […]