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Connection Procedure of HKUVPN with 2-Factor Authentication (2FA)

After successful one-time configuration, please follow the connection procedures below every time when you connect to HKUVPN-

(Note: There is slight variation in the connection procedures for different platforms.  Below are the generalized connection procedures for Windows/Mac. )

1. For one-time password (token code) sent to alternate email address

  1. Open the Cisco AnyConnect program.
     
  2. Enter "vpn2fa.hku.hk" in the dialogue box box and click Connect button.

    input vpn server address

  3. Input your HKU Portal UID and PIN under Username and Password respectively.

    login with hku portal uid and pin

  4. Input the token code sent to your alternate email address in the “Answer” field and click “Continue”.

    email contains otp

    Input token


2. For one-time password (token code) sent to 2FA Mobile App (FortiToken) (applicable to staff except honorary, visiting and hourly-paid staff)

  1. Open the Cisco AnyConnect program.
     
  2. Enter "vpn2fa.hku.hk" in the dialogue box box and click Connect button.

    input vpn server address

  3. Input your HKU Portal UID and PIN under Username and Password respectively.

    login with hku portal uid and pin

  4. For staff who choose to use app token, please retrieve the app token from your mobile device. The token is valid for 1 minute after it is obtained.

    Note: For installation of the http://www.its.hku.hk/documentation/guide/infosec/2fa/app-token, please refer to http://www.its.hku.hk/documentation/guide/infosec/2fa/app-token.
    input token

    On Android devices- On iOS devices-
    • Open FortiToken Mobile.

      FortiToken Mobile

    • Open FortiToken.

      FortiToken

    • Enter your PIN of 4 digits to unlock the app.

      enter pin

    • Enter your PIN of 4 digits to unlock the app.

      enter pin

    • App token will be retrieved.

      app token

    • App token will be retrieved.

      app token


The detailed procedures with screen captures for different platforms can be found at the following links-