After resetting your PIN to 10-18 characters, you may see the following error message when you try to login HKU Portal:
Please press the Refresh button or F5 key to reload the page.
If problem persists, please try clearing the browser cache (steps).
Home > KB > Accounts & 2FA > HKU Portal Account > I cannot login to HKU Portal but see an error message after resetting the PIN to 10-18 characters. Why?
After resetting your PIN to 10-18 characters, you may see the following error message when you try to login HKU Portal:
Please press the Refresh button or F5 key to reload the page.
If problem persists, please try clearing the browser cache (steps).