How to sign-in MS Office applications for using IRM?
For Word, Excel or PowerPoint application On the top right corner, click Sign in. If you see the name you used for your @hku.hk account, you have already signed in. Type the email address (@hku.hk) and password you use with Office. For Outlook application Go to “File” > “Office Account” > click “Sign in” with […]
How to Look up Staff Contact Information Using Microsoft Outlook, iOS and Android Devices?
For Microsoft Outlook For iOS For Android For Microsoft Outlook Staff using the central email and calendar service (commonly called “hkucc1” or “hkucc-com”) can find the staff contact information under Microsoft Outlook Address Book. The information available includes university name, first name, last name, department, office phone number, office location and email address. To look […]
How to download a mail message in eml format?
In the webmail interface, you can select a mail and click the gear button, then select Download (.eml) to download the message and save to local computer. The “.eml” format file can be opened by many email client programs, e.g. Outlook, Windows Live Mail, Apple Mail or Thunderbird.
How can I delete mails without saving them to Trash folder?
You can delete mail without saving them to Trash folder as follows: “Settings” -> “Preference” tab -> “Server Settings” -> “Main Options” -> check Flag the message for deletion instead of delete -> Save After applying the above setting, your deleted message will be marked deleted. Deleted messages will be displayed in grey color with icon. You can […]
How to set up a department abbreviation for use?
Please send a request to ithelp@hku.hk for setting up a department abbreviation and give a suggested abbreviation in not than 5 characters. If departments want to create email group for staff, department abbreviation will be also setup via CF158. After ITS sets up an abbreviation, the applied email group for staff will be created and the […]
How do I delete email, especially if my email quota is exceeded?
Deleted messages will be moved to the Trash folder by default. If the disk quota of your mailbox exceeds, you won’t be able to move the deleted messages to the Trash folder and you need to delete your emails without saving them to the Trash folder. Please refer to the procedure here. Please clear your […]
Procedure for Other Systems to Access “HKU” WiFi
A. Pre-requisite To access “HKU” WiFi, please check and make sure your Wi-Fi LAN Card is WPA-compliant. upate your device with the latest WLAN driver. B. Configuration Procedure (To be done once only) For devices other than Windows, Mac, iOS or Android, below are the suggested configuration settings for accessing “HKU” WiFi: “HKU” WiFi Service […]
I cannot receive new mail and cannot delete old mail. What should I do?
The disk quota limit for all graduate accounts running on graduate.hku.hk is 10MB. You will receive an alert message when you have used 85% of your disk quota. If your disk quota has exceeded, you will not be able to receive new mail or delete old mail as the trash folder is full. Please do either […]
Procedure for Android Device to Access “HKU” WiFi
Configuration Procedure (to be done once only) Go to the main menu. Choose Settings. Choose Wireless & Networks. Choose Wi-Fi settings. Tap HKU. Set EAP Type to PEAP. Set Phase 2 Authentication to MSCHAPV2. Set CA Certificate to “Use System Certificates” if the option is available. Otherwise, leave it as “unspecified” or “Do Not Validate”.(For Android 11 or above, set Online certificate status to: Don’t validate and set Domain to: hku.hk.) Set Identity to your HKU Portal UID. Set Wireless […]
What is graduate.hku.hk Email Service? Where can I find more information about it?
Email service “graduate.hku.hk” is provided for use by students who graduated before June 2012. The allocated disk space is 10MB. For more information about graduate.hku.hk email service, please refer to http://daaoweb.hku.hk/en/alumni/grademail_grad.htm