How to set up a department abbreviation for use?
Please send a request to ithelp@hku.hk for setting up a department abbreviation and give a suggested abbreviation in not than 5 characters. If departments want to create email group for staff, department abbreviation will be also setup via CF158. After ITS sets up an abbreviation, the applied email group for staff will be created and the […]
How do I delete email, especially if my email quota is exceeded?
Deleted messages will be moved to the Trash folder by default. If the disk quota of your mailbox exceeds, you won’t be able to move the deleted messages to the Trash folder and you need to delete your emails without saving them to the Trash folder. Please refer to the procedure here. Please clear your […]
Procedure for Other Systems to Access “HKU” WiFi
A. Pre-requisite To access “HKU” WiFi, please check and make sure your Wi-Fi LAN Card is WPA-compliant. upate your device with the latest WLAN driver. B. Configuration Procedure (To be done once only) For devices other than Windows, Mac, iOS or Android, below are the suggested configuration settings for accessing “HKU” WiFi: “HKU” WiFi Service […]
I cannot receive new mail and cannot delete old mail. What should I do?
The disk quota limit for all graduate accounts running on graduate.hku.hk is 10MB. You will receive an alert message when you have used 85% of your disk quota. If your disk quota has exceeded, you will not be able to receive new mail or delete old mail as the trash folder is full. Please do either […]
Procedure for Android Device to Access “HKU” WiFi
Configuration Procedure (to be done once only) Go to the main menu. Choose Settings. Choose Wireless & Networks. Choose Wi-Fi settings. Tap HKU. Set EAP Type to PEAP. Set Phase 2 Authentication to MSCHAPV2. Set CA Certificate to “Use System Certificates” if the option is available. Otherwise, leave it as “unspecified” or “Do Not Validate”.(For Android 11 or above, set Online certificate status to: Don’t validate and set Domain to: hku.hk.) Set Identity to your HKU Portal UID. Set Wireless […]
What is graduate.hku.hk Email Service? Where can I find more information about it?
Email service “graduate.hku.hk” is provided for use by students who graduated before June 2012. The allocated disk space is 10MB. For more information about graduate.hku.hk email service, please refer to http://daaoweb.hku.hk/en/alumni/grademail_grad.htm
Procedure for iOS Device to Access “HKU” WiFi
A. Pre-requisite To access “HKU” WiFi, please check to make sure the Software Update of your iOS device can support WPA2 Enterprise with 802.1x authentication. To check the Software Update version, please tap Settings > General > About on your iOS device. For more information, please refer to Apple website. B. Configuration Procedure Turn on your iOS device and tap Settings. Tap […]
How can I get and access to an HKU Graduate e-mail account?
For students who graduated in July 2000 and onwards, a graduate email account is automatically created for them. Students who graduated before 2000 can apply for a graduate email account at https://extranet.hku.hk/itpwdpol/servlet/graduate.connect.apply. Graduates can access the HKU email service at http://webmail.hku.hk.
Procedure for Mac to Access “HKU” WiFi
A. Pre-requisite To access “HKU” WiFi, please check to make sure your Wi-Fi LAN card is WPA-compliant. update your WLAN driver to the latest version. B. Configuration Procedure (to be done once only) Under the main menu, select System Preferences. Under the Network and Internet section, click Network. Select Turn WiFi On, unlock the interface if locked and click Advanced. Click the + button […]
Procedure for Windows 10 to Access “HKU” WiFi
A. Configuration Procedure (to be done once only) Below is the configuration procedure for enabling “HKU” WiFi on Windows 10 PC. The procedure for Windows 8 may be slightly different. Click the WiFi icon at the bottom right corner. Click HKU WiFi. Click Connect. Enter your user name and password. Type your HKU Portal UID in the User name field. Type your HKU Portal […]