Procedure to Access Staff Email (HKUCC1) via Outlook for Microsoft 365
Procedure to Access Staff Email (HKUCC1) via Outlook for Microsoft 365 New User Open “Microsoft Outlook 365″, enter Email address YourUID@hku.hk and press “Connect” Select “Exchange” Enter “Password” (Your HKU Portal PIN) Wait for the Account Configuration: Uncheck the box “Set up Outlook Mobile on my phone,too” and press “Done” The Outlook will then connect to the Exchange […]
I cannot install Cisco Anyconnect VPN on Mac OS X as the VPN package is greyed out during installation. What should I do?
The VPN package is greyed out (as shown in the screen capture below) due to incomplete/unclean installation of VPN client. To resolve the issue, please follow the steps below to remove the Cisco Anyconnect VPN client from your Mac OS X and re-install it again. Note: If your Mac user account has no password (a blank […]
Why I cannot connect to HKUVPN from China?
According to the Notice of the Ministry of Industry and Information Technology (MIIT) of the People’s Republic of China, China has upgraded their Great Firewall to prevent access to VPN servers located outside China. Users may experience difficulty in connecting HKUVPN from China and in some cases, users may be able to connect HKUVPN after […]
I can’t connect to my office/home PC using Microsoft remote desktop
Remote desktop (RDP) is blocked at the firewall for all direct RDP traffic from the Internet to computers in the Main Campus, Centennial Campus, Sassoon Road premises, Prince Philip Dental Hospital, and HKU offices in Cyberport 4 and Kennedy Town Centre. Users who require making RDP connections from the Internet should first connect to HKUVPN […]
How can I register my network card and how many network cards can I register?
Please refer to the procedures at network-card-registration. Each HKU staff and student can register up to 5 network cards (Ethernet card or wireless LAN card).
Procedure to Access Staff Email (HKUCC1) via MS Outlook / MS 365 Outlook (IMAP/POP) – new profile
For user currently using IMAP/POP3/Exchange to access email accounts in Outlook and Create New profile to access Central Email/Calendar Service(HKUCC1) Open “Control Panel” -> “User Accounts and Family Safety” -> “Mail (32-bit)” Click “Show Profiles…” Click “Add…” button At the field “Profile Name:“, enter “hkucc1.hku.hk“. In the “Auto Account Setup” dialog box, select “E-Mail Account“, enter the following information and then […]
“Network Error 38: The computer name you specified is already in use on the network.”
This message will be shown if your PC’s computer name is the same as another PC on the Internet. You have to change your computer name as follows: For Windows 10: Right click Windows Start to open the menu. From the menu, click Control Panel. Choose System and Security and click System. Under Computer name > domain and workgroup settings, click Change settings. […]
Network Card Registration
Staff and students are required to register their network cards before connecting to the campus network via wired connection. 1. How to register your network card? 1.1 Register network card (for individual users) Login HKU Portal with your HKU Portal UID and PIN. Type “network” in the Search field and click the link Register Network Cards. The registration will take 10 minutes […]
How do I obtain an IP address automatically from the DHCP server?
Please follow the steps below to set up your computer for obtaining an IP address automatically from the DHCP server. For wired connection, please register your network card first. For Windows 10: Right Click Windows Start to open the context menu. From the menu, click Control Panel. Select Network and Sharing Center. Select Change adapter settings. Select Etherent. Select Properties. Tab on Internet Protocol […]
Procedure to Access Staff Email (HKUCC1) via MS Outlook / MS 365 Outlook (IMAP/POP3)
For users currently using IMAP/POP3/Exchange to access email accounts in Outlook and manage all accounts under the same Outlook profile Open “Control Panel” -> “User Accounts and Family Safety” -> “Mail” Click “E-mail Accounts…” In the “Accounts settings” dialog box, click “New”. In the “Auto Account Setup” dialog box, select “E-Mail Account“, enter the following information and click “Next“: Your […]