How can I add a Microsoft 365 account to the Microsoft Authenticator app if I am unable to scan the QR code?
If you are unable to scan the QR code (e.g. Phone camera is not functioning), you can manually add the Microsoft 365 account to the
If you are unable to scan the QR code (e.g. Phone camera is not functioning), you can manually add the Microsoft 365 account to the
To view the history of multi-factor authentication (MFA), open the “Microsoft Authenticator” app on your mobile device, tap “View Account”, and then select “Review recent
If you want to switch to a different multi-factor authentication method for your Microsoft 365 sign-in, you can sign in to your account and choose
If you are having issues with SMS verification when setting up multi-factor authentication for Microsoft 365 sign-in, you should ensure that your phone number is
To install the Microsoft Authenticator app, follow these steps: Go to your device’s app store, such as the App Store for iOS devices or Google
If you are unable to install the Microsoft Authenticator app for multi-factor authentication, you should check that your device is compatible with the app, and
Prerequisite: Your mobile phone (connected to a good data signal, wifi, or Eduroam, if you are on campus) A PC or tablet connected to the internet.
Reboot the device Forget the SSID/profile and reconnect Reset the network setting (MUST ensure you remember all WiFi passwords since this method will forget all
Check if you can login HKU portal. If you cannot login HKU portal, please contact ITS to check if the issue is related to your
1. Prerequisite 2-factor authentication (2FA) is required for accessing the HKUVPN service. Please uninstall any earlier version of Cisco Anyconnect VPN or Cisco Secure Client
Email – ithelp@hku.hk
Hotline - 3917 0123
Mandatory for all staff accounts
Mandatory for all student accounts