ITS User Survey 2022
Staff and students are invited to give their user feedback in our annual online User Survey for year 2022. It is an important ITS exercise for us to: (a) know about our users’ experience and satisfaction on our services; (b) gain a better understanding of our users’ needs in IT and related services; and (c) identify the areas where improvements are needed. The Survey is now […]
FAQs on IT Use
Work-from-home remote access experience survey
Annual Report 2020-2021
Zoom Events are Available from ITS Now
Zoom Events is an all-in-one platform for hosting single-session and multiple-session events. Departments can create virtual experiences that attendees will love. We offer the options of 500 participants, 1,000 participants, yearly and monthly options for subscription by departments. Submit an order and you can use Zoom Events right away. Click here for the video guide […]
Discontinuation of the HKU Convene Paperless Meeting Service
Due to its low utilization, the subscription of the HKU Convene Paperless Meeting Service (Convene System) will be discontinued upon its contract expiry on 31 Jan 2022 and its access will be suspended after 1 Feb 2022. Departments who have been using Convene have been informed of the arrangement in backing up the meeting documents […]
ITS Maintenance Windows 2022
Change of Location in the Saving of Microsoft Teams Meeting Recordings
Microsoft has recently implemented a change in the saving of meeting recordings under Microsoft Teams. Instead of saving under Microsoft Stream, the recordings will be saved under user’s OneDrive for Business account (OneDrive thereafter). From now onwards, users can find their Teams recordings as described below: 1. Non-channel meetings (i.e. instant meetings (Meet Now) or […]
Reminders Related to IT Services for Graduating Class of 2021
As announced by Professor Ian Holliday, Vice-President and Pro-Vice-Chancellor (Teaching and Learning) on 1 March 2021, the University is extending access to the graduating Class of 2021 to the following facilities until next summer, August 31, 2022: University Libraries, Chi Wah Learning Commons and the Sports Centre. Below is a recap of the IT services that are […]
ITS Orientations for New Staff and Students
ITS is organizing orientation seminars for new staff and students on August 28, 30 and September 2 & 3, 2021 to help them get started in using the central IT services. Four individual sessions will be arranged including: “Introduction to Information Technology Services (ITS)” – gives an introduction on the comprehensive central IT facilities and services offered by […]