ITS Orientations for New Staff and Students

ITS Orientations banner

ITS is organizing orientation seminars for new staff and students on August 28, 30 and September 2 & 3, 2021 to help them get started in using the central IT services. Four individual sessions will be arranged including: “Introduction to Information Technology Services (ITS)” – gives an introduction on the comprehensive central IT facilities and services offered by […]

Cyber Security Micro-films

4 people stand in front of a hacker

Join Agent Zero, Mr Gate, Agent 404 and Cayla for a cybersecurity war against notorious hacker TAT Gor! Watch this series of cybersecurity micro-films to know ways in protecting yourselves against ransomware, phishing emails and mobile threats. More on protecting cybersecurity at home, data privacy and passwords. Don’t miss out.

Information Security and Personal Data Protection Awareness Week 2021

Information Security and Personal Data Protection Awareness Week 2021 banner

The “Information Security and Personal Data Protection Awareness Week 2021” (Awareness Week) will be organized from 1 to 5 November 2021.  This is an annual event co-organized by Information Technology Services (ITS) and the University Data Protection Officer; and supported by Centre of Development and Resources for Students (CEDARS), Communications and Public Affairs Office (CPAO) […]

Soft Opening of New Active Learning Classroom in CPD-2.25

Soft Opening of New Active Learning Classroom in CPD-2.25 banner

We are pleased to announce that our new Active Learning Classroom in CPD-2.25 on 2/F Chi Wah Learning Commons is now in its soft opening for conducting ITS training.  This Classroom will later be extended for booking by departments. The new Active Learning Classroom is an enhanced version of the current Blended Learning Laboratory in […]

Retirement of Personal Webpage Service Hosted on web.hku.hk

time is running up

We are retiring the legacy personal webpage service hosting on the server web.hku.hk.  This is a bare-bones solution solely providing a platform for staff and students to host their personal webpages. With the variety of function-rich website hosting and development tools available in the market such as ready-to-use templates and plug-ins, the legacy personal webpage […]

Introducing the University’s IT Services

a teacher and a student smiling

Quick Tips for Using the Central IT Services Welcome to all new comers joining HKU! IT services are necessities in supporting the work and study needs of staff and students. The following quick tips are provided for them to get a quick start in using our services: For students: For staff:   Apart from the […]

Communal Virtual PC (Communal VPC)

Communal Virtual PC (Communal VPC)

Virtual PC (VPC) is an ITS initiative to reduce the effort of PC management in departments for improving work efficiency. Apart from providing VPCs for use by staff and Research Postgraduate Students (RPGs), we are pleased to announce that Communal VPC, a new type of VPC for use in the communal areas such as learning […]

New Live Chat Function Supporting ITS Service Desk

New Live Chat Function Supporting ITS Service Desk

Users may have contacted our Service Desk from time to time whenever they have a question in using the central IT services. Live chat is one of the channels our Service Desk is supporting, apart from self-reporting system, email, phone (3917 0123), walk-in (Library Building (Old Wing) 1/F) and chatbot. We are pleased to announce […]

Stop Accepting Non-SSL of POP3/IMAP in Accessing HKU Emails

Stop Accepting Non-SSL of POP3/IMAP in Accessing HKU Emails

To address the security vulnerability of password sniffing when sending plain text user name and password over non-SSL connections, staff members using non-SSL on POP3/IMAP will be declined from accessing their HKU emails after 31 December 2021. For security sake, colleagues are reminded to turn on the SSL protocol at their email clients as soon […]

Results of ITS User Survey 2021

result of ITS user survey

1. About the Survey Information Technology Services (ITS) conducted an annual User Survey during the period from 25 February to 16 April 2021.  This is an important ITS exercise for us to: (a) know about our users’ experience and satisfaction on our services; (b) gain a better understanding of our users’ needs in IT and […]