If you want to switch to a different multi-factor authentication method for your Microsoft 365 sign-in, you can sign in to your account and choose “I can’t use my Microsoft…
If you are unable to scan the QR code (e.g. Phone camera is not functioning), you can manually add the Microsoft 365 account to the Microsoft Authenticator app. Open the…
If you encounter authentication errors while attempting to log in to a Microsoft 365 app using multi-factor authentication, you can try the following steps: Ensure that the correct verification code…
If you unable to log in to your Microsoft 365 account while using the Microsoft Authenticator app, you can try the following steps: Ensure that the correct username and password…
Contact your administrator and ask them to enable multi-factor authentication for your account….
Make sure that you have entered the correct password and verification code, and that there are no issues with your chosen verification method….
In addition to phone SMS and authenticator apps, you can also use other verification. Other verification methods can be viewed and selected in the Additional security verification page by following…
You can set up the Microsoft Authenticator app on five different devices. Important: If you’ve used five hardware tokens, you won’t be able to set up a sixth one, and…
Not all methods can be used for both. Please refer to the table below….
If you no longer want to use your authenticator app as a security info method, you can remove it from the Security info page. This works for all authenticator apps,…
