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Change HKU Portal PIN/account password

Please refer to the following table for the respective ways to change your PIN/account password-

  Can remember HKU Portal PIN/Account Password Forgot HKU Portal PIN/Account Password
Staff and students Please change your PIN under HKU Portal (login https://hkuportal.hku.hk > type "PIN" in the Search field > click the link "Change HKU Portal PIN"). If you have registered your alternate email address, mobile phone number or secret question with ITS, click the link “Forgot your PIN/Passwords” under the login page of HKU Portal or go to https://extranet.hku.hk/itpwdpol/servlet/recoverPassword. You can reset your PIN online by following the instructions provided.

(* For staff and students who wish to register/update your alternate email address and mobile phone number with ITS, please login HKU Portal at https://hkuportal.hku.hk > type “contact info” in the Search field > click the link “Register Contact Info with ITS”.)

If you have not registered the above information with ITS, please submit CF111 - Application for Change of HKU Portal PIN (you can complete the form using Adobe Acrobat Reader or PDF-XChange PRO) and send a copy of your staff/student card to ithelp@hku.hk. Alternatively, you can submit CF-111 and show your staff/student card in person at 1/F, Library Building (Old Wing).
 

Departmental account holders Please change your PIN under HKU Portal (login https://hkuportal.hku.hk > type "PIN" in the Search field > click the link "Change HKU Portal PIN").
 
Please submit CF112 "Application for Change of Password for Special Computer Systems/Departmental Accounts".
 
Graduates Please change your password via the following links-
For @graduate.hku.hk-
https://www.its.hku.hk/account/graduate/changepassword/
For @connect.hku.hk-
https://www.its.hku.hk/account/graduate/changepassword/connect/
 
Please fill in the password reset form
Retirees Please change your PIN under HKU Portal (login https://hkuportal.hku.hk > type "PIN" in the Search field > click the link "Change HKU Portal PIN"). Please submit CF111 - Application for Change of HKU Portal PIN (you can complete the form using Adobe Acrobat Reader or PDF-XChange PRO) and send a copy of your identity proof e.g. personal Octopus card bearing your name to ithelp@hku.hk. Alternatively, you can submit CF-111 and show your identity proof in person at 1/F, Library Building (Old Wing).