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Procedure to access webmail under MyEmail tab in HKU Portal

Access of webmail under MyEmail tab in HKU Portal maybe blocked by pop-up blocker, please follow the procedure below to disable the pop-up block.

1. Internet Explorer

1.1 Disable Pop-up Blocker
1.2 Compatibility View Settings 

2. Chrome

3. Firefox

4. Microsoft Edge

5. Safari

1. Internet Explorer

1.1 Disable Pop-Up Blocker

  1. Click on Tool toolbutton.
  2. Select Internet Options.

internet options

  1. Under Privacy tab, uncheck Turn on Pop-up Blocker and click OK.

uncheck turn on pop-up blocker

1.2 Compatibility View Settings 

  1. Click on Tool toolbutton.
  2. Choose Compatibility View Settings.

compatibility view settings

  1. Under Add this website, enter "" and click Add.

Add this website

  1. Click Close to complete the setup.

Click Close

  1. Restart Internet Explorer.

2. Chrome

  1. At the end of the address bar, click the pop-up blocker icon pop-up blocker icon.
  2. Click to access to HKUCC1 webmail interface.


  1. To allow pop-ups for the site, select Always show pop-ups from

always allow pop-ups

3. Firefox

  1. Click Menu menu button button.
  2. Select Options from the drop-down menu.


  1. Under Content, uncheck Block pop-up windows to disable the pop-up blocker and click OK.

uncheck pop-up windows

  1. Restart Firefox.

4. Microsoft Edge

  1. Click on More actions more actions button.

    Click on more actions button

  2. Select Settings.


  3. Click View advanced settings button below "Advanced settings".

    view advanced settings

  4. Turn Off toggle button under “Block pop-ups” to disable pop-up blocker.

    Turn off block pop-ups

  5. Restart Windows Edge.

5. Safari

  1. Open Safari.
  2. In the top left corner, click on Safari, then select Preferences....

    safari, preferences

  3. Select Security under "Preferences" pane.


  4. Uncheck the box Block pop-up windows.

    uncheck block pop-up windows

  5. Restart Safari.