Steps to resolve Outlook login prompt problem

Install registry fix

  1. Download the zip file “setexo_outlook2016.zip” here.
  1. Right click on the file, select Extract All… in the context menu to unzip the file.

    Right click on the file, select Extract All… in the context menu to unzip the file
  1. Double click on setexo_outlook2016.reg. In the Registry Editor dialog, click Yes.

    Double click on setexo_outlook2016.reg. In the Registry Editor dialog, click Yes.
  1. The keys and values have been successfully added to the registry. Click OK.

    The keys and values have been successfully added to the registry. Click OK.
  1. Reboot the computer to apply the registry. Open Outlook to check whether it can login successfully. If problem persists, please create a new Outlook profile as below.

Create a new Outlook profile

  1. Go to Control Panel, change “View by” to Large Icons. Click “Mail (Microsoft Outlook)”.

    Go to Control Panel, change “View by” to Large Icons. Click “Mail (Microsoft Outlook)”.

  1. In the “Mail Setup – Outlook” dialog, click “Show Profiles…”

    In the “Mail Setup – Outlook” dialog, click “Show Profiles…”

  1. Click Add…

    Click Add…

  1. In the Profile Name, enter HKU and click OK.

    In the Profile Name, enter HKU and click OK.

  1. Enter the Password and Retype Password of your account. Click Next.

    Enter the Password and Retype Password of your account. Click Next.

  1. Click Finish.

    Click Finish

  1. In the “When starting Microsoft Outlook, use this profile:”, click “Always use this profile” and select HKU (the new profile created). Click OK.

    In the “When starting Microsoft Outlook, use this profile:”, click “Always use this profile” and select HKU (the new profile created). Click OK.

  1. Start Outlook again and it should login correctly or reboot if necessary.
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MFA

Multi-Factor Authentication

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February 2024

Mandatory for all staff accounts

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Mandatory for all student accounts