In addition to phone SMS and authenticator apps, you can also use other verification. Other verification methods can be viewed and selected in the Additional security verification page by following…
Not all methods can be used for both. Please refer to the table below….
If you no longer want to use your authenticator app as a security info method, you can remove it from the Security info page. This works for all authenticator apps,…
For example, Phone authentication. Check at https://mysignins.microsoft.com/security-info Login your M365 account, the following screen will appear on your computer. Choose security info, “Add sign-in method’’. Choose Phone Add “Enter phone…
If you want the authenticator app to be the default method used when you sign-in to your work or school account using two-factor verification or for password reset requests, you…
Online PIN reset is applicable for use by staff and students. For those staff and students who have already registered their alternate email address, mobile phone or secret question with…
1. Introduction The HKU Portal provides a user-friendly and easy-to-access single sign-on interface for University members to access all the centrally provided IT services including services offered under the Student…
After resetting your PIN to 10-18 characters, you may see the following error message when you try to login HKU Portal: Please press the Refresh button or F5 key to…
Reset password via If unable to recall email account name or password Graduate using @connect.hku.hk Connect account password changes Please fill in the password reset form. Graduate using @graduate.hku.hk Graduate…
1. HKU Portal accounts are automatically updated based on the staff/student records from the Registry. For staff, their accounts will be automatically extended for a period of 30 days after…
